Crystal Tipton
Lake City,FL
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant/Checkout Operator
National Spine And Pain
11.2019 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs, and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
- Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Observed checkout station users to determine assistance requirements and maintain store security.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
Front Office Manager
Island Doctors
04.2019 - 04.2020
- Check in check out, Processing payments, Monthly income reports, All new patients scheduling, Referrals, Bank deposits, Asst with medical procedures, Schedule all labs/ testing, Taking vitals, Asst with nursing duties as needed, Medical records/ Attorney record, Stocking and sterilizing exam rooms, Billing visits using icd 10 codes and correct CPT codes.
Medical Assistant
Advanced pain medical center
08.2018 - 04.2019
- Checking patients out, Scheduling and assisting Dr
- With the procedures, Working the C.Arm under floro x-ray, Working up patients such as vitals, updating patients information, Calling in medications, Getting Medication authorizations, Calling on referrals, Sending medical records, Sending out referrals imaging, Setting up and obtaining records to schedule new patient appointments, Taking and posting payments, Scanning documents into charts as well, outgoing faxes and incoming, Answering multiple lines and taking multiple calls a day, Drawling up shots such at Toroidal shots, B12, steroid injections.
Medical Assistant
Milla Pediatrics
01.2012 - 08.2013
- Checking patients in and out, Scheduling appointments and medical records, Verifying insurance chart prepping, Collecting and processing payments, Assisting with vitals as needed, Prepping exam rooms, Collecting specimens as well as assisting with administrating injections, Helping with referrals as needed.
Phlebotomist/Medical Assistant
Nephrologist Associate's
02.2010 - 12.2010
- Vital signs, Collecting specimens as well drawing blood, Processing lab orders, Stocking exam rooms, and Assisting providers with patient's office visits due to dialysis.
CNA - Certified Nursing Assistant
Stillwater assisted living facility
04.2009 - 11.2009
- Taking Vital Signs hourly, Assisting with daily living skills, Assisting with medication administration, and Answering call lights promptly.
Education
Phlebotomy Certificate in Nursing -
FI Gateway college
Lake City, FL12.2010
CNA Medical Assistance in Nursing -
FI Gateway
Lake City, FL05.2010
High school or equivalent -
Townsend Harris High School
Townsend, GA05.2008
Skills
- Pediatrics
- CMA
- Vital Signs
- EMR
- Phlebotomy
- Injections
- Patient Care
- CPT Coding
- Medical Records
- ICD-10
- Medical Imaging
- Insurance Verification
- Payment Collection
- Patient Scheduling
- Patient-Focused Care
- Medical Terminology
Certification
- CNA, 05/01/17, 05/01/20
- CPR, 02/01/20, 02/01/25
- Certified Nursing Assistant (CNA)
Additional Information - References
- Lindsay Corson, (352)665-9964, Physicians Assistant, Advanced Pain Medical Center
- Heather Birmingham, (352)278-6245, Front Office, check in, Advanced Pain Medical Center
- Esperanza Luviano (386) 209-3308 Assistant Office Manager National Spine And Pain.
- Sandy Wolf, (386) 758-0003, Office Manager, Milla Pediatric
- I have more references upon request.
Timeline
Medical Assistant/Checkout Operator
National Spine And Pain
11.2019 - Current
Front Office Manager
Island Doctors
04.2019 - 04.2020
Medical Assistant
Advanced pain medical center
08.2018 - 04.2019
Medical Assistant
Milla Pediatrics
01.2012 - 08.2013
Phlebotomist/Medical Assistant
Nephrologist Associate's
02.2010 - 12.2010
CNA - Certified Nursing Assistant
Stillwater assisted living facility
04.2009 - 11.2009
Phlebotomy Certificate in Nursing -
FI Gateway college
CNA Medical Assistance in Nursing -
FI Gateway
High school or equivalent -
Townsend Harris High School