CRYSTAL M. TIRADO
Highland,CA
Summary
Highly motivated decision maker with exceptional interpersonal skills, technical proficiency, and meticulous attention to detail. Thrives in fast-paced environments demanding strong organizational and effective communication skills, both verbal and written. Adapts swiftly to new situations, demonstrating ability to convey complex technical information clearly and concisely.
Overview
11
11
years of professional experience
Work History
INTAKE SPECIALIST
PREVEON SPECIALTY PHARMACY
09.2025 - Current
- Screened new referrals and entered client information and prescription data into databases in timely manner.
- Verified patient insurance coverage and benefits, processed billing, prescription claims, financial assistance, and prior authorization tracking.
- Maintained client medical histories, authorizations, and refill cases in compliance with clinical policy, manufacturer requirements, provider guidance, pharmacist direction, and URAC accreditation standards.
- Answered inquiries by phone, email, and in person while handling high-volume client interaction and multitasking.
- Contacted patients by phone to coordinate specialty medication start dates for home delivery or medical office appointments and communicated with nurses, providers, and staff through Google Chat, email, or phone regarding prescriptions and treatment updates.
PATIENT CARE SPECIALIST
PREVEON SPECIALTY PHARMACY
07.2024 - 09.2025
- Answered and routed pharmacy calls for patients, medical offices, insurance companies, and related contacts.
- Documented patient and pharmacy details accurately and sent calls to appropriate staff.
- Processed prescription refills and billing charges with accuracy.
- Supported maintenance and creation of patient PIH records, and reported concerns or complaints to PIC, medical offices, and doctors.
- Scheduled services to meet patient care needs and supported medical offices in line with pharmacy policy and protocol.
MEDICAL ASSISTANT
MOUNTAIN VALLEYS HEALTH CENTER, INC.
09.2022 - 06.2024
- Obtained patient vital signs and reviewed charts for completeness, filing all visit information as required.
- Collected and processed specimens accurately, completed lab requisitions, and followed tracking protocols.
- Prepared equipment and instructions for exams and procedures, using knowledge of sterile technique and sterile field.
- Performed venipuncture and administered, documented medications and injections per providers order.
- Placed leads for ECGs and completed vision and audiometric screenings.
- Supported patient advocacy by protecting privacy, safety, and confidentiality rights.
TRANSPORTATION LEAD
YAAMAVA RESORT & CASINO AT SAN MANUEL
06.2021 - 07.2022
- Trained and monitored all department employees for quality standards, levels of professionalism, personal appearances, executed departments daily goals and directives.
- Coordinate daily vehicle reporting, oversee department scheduling, and handle company shift phone inquiries.
- Delivered clear verbal communication with internal and external guests.
- Maintain consistent safety protocols while ensuring highest discretion for all guests.
CUSTOMER EXPERIENCE
SAN MANUEL CASINO
06.2020 - 06.2021
- Supports casino policy and procedures for COVID-19, enforces social distancing and proper face coverings to team members and casino guests.
- Responsible for maintaining the overall guests experience.
- Addresses complaints and concerns, constructs problem solving issues among guests and team members.
LIMO DRIVER
SAN MANUEL CASINO
08.2015 - 03.2020
- Safely transport San Manuel guests to designated destinations through managements approval.
- Provide excellent welcoming customer service to all guests.
- Responsible for signing in/out keys daily.
- Properly complete pre-trip and post trip DOT inspection forms, informing management of any damages or defects to work vehicles and commercial vehicles.
- Maintains to keep clean all work vehicles and provide refreshments in vehicle for guests.
Education
HIGH SCHOOL DIPLOMA -
SAN GORGONIO HIGH SCHOOL
05.2014
Skills
- Microsoft Office Suite proficiency
- Multitasking in fast-paced environments
- Filing and data entry
- Administrative support
- CPR certification
- Pressure management
- Customer service excellence
- Time management skills
- Decision-making confidence
- Confident in decision making
Timeline
INTAKE SPECIALIST
PREVEON SPECIALTY PHARMACY
09.2025 - Current
PATIENT CARE SPECIALIST
PREVEON SPECIALTY PHARMACY
07.2024 - 09.2025
MEDICAL ASSISTANT
MOUNTAIN VALLEYS HEALTH CENTER, INC.
09.2022 - 06.2024
TRANSPORTATION LEAD
YAAMAVA RESORT & CASINO AT SAN MANUEL
06.2021 - 07.2022
CUSTOMER EXPERIENCE
SAN MANUEL CASINO
06.2020 - 06.2021
LIMO DRIVER
SAN MANUEL CASINO
08.2015 - 03.2020
HIGH SCHOOL DIPLOMA -
SAN GORGONIO HIGH SCHOOL