Crystal Tolosa
Chino
Summary
Dedicated Medical Assistant with strong clinical and administrative expertise in urgent care settings. Proven ability to enhance patient outcomes through effective communication, streamlined intake processes, and rigorous quality assurance initiatives. Committed to maintaining high standards in patient care while optimizing workflow and collaboration with healthcare teams.
Overview
22
22
years of professional experience
Work History
Senior Medical Assistant
Providence St. Jude Urgent Care
Chino Hills
03.2022 - Current
- Assisted providers with patient examinations and procedures in urgent care settings.
- Managed patient intake processes, ensuring accurate collection of health information to support effective treatment.
- Performed patient assessments, including taking vital signs and medical histories.
- Recorded vital signs and documented patient histories in EMR.
- Administered injections and immunizations according to physician orders.
- Conducted laboratory tests such as blood draws and urine collections.
- Collected specimens for laboratory testing according to established protocols.
- Assisted in preparing specimens for laboratory testing.
- Performed electrocardiogram (EKG) to administer diagnostic tests.
- Collaborated with nursing staff to optimize workflow in fast-paced environment.
- Participated in quality assurance activities, contributing to improved patient care processes and outcomes.
- Ensured that all clinical areas were adequately stocked with necessary supplies.
- Changed dressings on wounds to prevent infection and check for healing.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Coordinated specialist referrals to enhance patient care and streamline treatment pathways.
- Communicated effectively with patients to ensure understanding of physician instructions.
- Processed payments for services rendered using appropriate software systems.
Medical Assistant
St. Jude Heritage
Brea
02.2014 - 03.2022
- Scheduled appointments, verified insurances, charted and filed patient information, answered high-volume calls, roomed patients, prepared chart notes, managed referrals, and obtained prior authorizations for medications. Recorded vital signs, maintained medication logs, prepared and administered injections, EKGs, ear lavage, vision and hearing tests, and performed glucose, lead, hemoglobin, pregnancy, mono, flu, strep, and urine dip tests. Prepared pap trays, surgical trays, provided wound care, assisted in biopsy procedures, performed venipuncture draws, and cleaned and sterilized instruments with autoclave.
- Communicated with patients to achieve quality metrics aligned with office goals.
- Trained new employees and temporary staff on office procedures and best practices.
Medical Assistant Extern
Dr. Susan Biegel Internal Medicine
Upland
09.2013 - 10.2013
- Roomed patients and recorded vitals, performed EKGs, spirometry, Dexa scans, UBT, and urinalysis; prepared and administered injections, executed numerous venipuncture draws, assisted with physical exams, prepared pap trays, set up and broke down exam rooms, spun blood in centrifuge, prepared lab orders, conducted ear lavage, and maintained detailed medical charting and filing; handled front office duties including answering high-volume calls, routing in Alter system, and communicating lab results to patients.
- Prepared patient for stress test and pulmonary function testing (PFT) to ensure accurate assessment.
- Managed inventory and ensured compliance with quality standards to support operational effectiveness.
Call Center Customer Service representative
Expo Customer Service Center
Orange
01.2004 - 01.2007
- Resolved customer complaints to ensure satisfaction and conducted quality control to maintain service standards.
Education
Medical Assisting - Ontario, CA
Everest College
Ontario, CA10-2013
Diploma - Bell Gardens, CA
Bell Gardens High School
Bell Gardens, CA01-1991
Paralegal Certificate -
Paralegal Training Center
Pasadena, CAPasadena, CA
Skills
- Clinical skills and exams
- Vital signs assessment
- Venipuncture and wound care
- Laboratory testing and analysis
- Diagnostic imaging techniques
- Injections for adults and pediatrics
- Specimen collection and preparation
- Sterilization and autoclaving methods
- Patient positioning and draping
- Patient charting and documentation
- Medical terminology proficiency
- HIPAA compliance certification
- OSHA bloodborne pathogen training
- Drug classification knowledge
- Electronic medical records (EMR) systems
- Patient advocacy and support
- Appointment scheduling management
- Clinical workflow optimization
- Medical supply inventory management
- Employee scheduling coordination
- Microsoft Office proficiency
- Data entry and typing skills
Awards
- Employee of the Month
- Excellent Customer Service Certificate
- Values and Actions of Excellence
Administrative Skills
- Patient/Customer Service 15+ yrs.
- Lead Customer Service Rep
- Patient scheduling
- Front desk operations
- Phone triage/multi-line phone systems
- Medical records management (EPIC/EMR systems)
- Data entry & data accuracy
- Microsoft Word,Excel, Outlook
- Copying, printing, and office equipment use
- Insurance verification & eligibility checks
- Referral coordination & authorizations
- All scripts/Touchworks
- Medi-Tech
- IDX software scheduling
- 10-key
- Document scanning, filing & organization
- Email and office correspondence
Affiliations
- Serve as "Own It Ambassador "- Providence St.Jude Urgent care
Timeline
Senior Medical Assistant
Providence St. Jude Urgent Care
03.2022 - Current
Medical Assistant
St. Jude Heritage
02.2014 - 03.2022
Medical Assistant Extern
Dr. Susan Biegel Internal Medicine
09.2013 - 10.2013
Call Center Customer Service representative
Expo Customer Service Center
01.2004 - 01.2007
Medical Assisting - Ontario, CA
Everest College
Diploma - Bell Gardens, CA
Bell Gardens High School
Paralegal Certificate -
Paralegal Training Center