Crystal Tovar
Fort Worth,TX
Summary
Dynamic and results-oriented Salon Manager with a proven track record at Fantastic Sams Cut & Color, enhancing customer loyalty through exceptional service and expert styling advice. Skilled in cosmetology and customer consultation, I excel in teamwork, multitasking, and maintaining a clean, welcoming salon environment. Successfully increased repeat business through meticulous attention to detail and effective communication.
Overview
10
10
years of professional experience
Work History
Stylist
Supercuts
03.2024 - 02.2025
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Stylist
Fantastic Sams Cut & Color
08.2023 - 02.2024
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
Salon Manager
Fantastic Sams Cut & Color
12.2021 - 08.2023
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Monitored current trends to understand fashions and better serve customer needs.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Stylist
Supercuts
08.2018 - 12.2021
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Stylist
Supercuts
08.2015 - 05.2017
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Associate Degree - Cosmetology
Empire Beauty School
Lakewood, CO06.2015
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Store opening and closing
- Product recommendations
- Organization
- Cosmetology
- Flexible schedule
- Color theory expertise
- Hair styling
- Client consultation
- Customer consultation
Timeline
Stylist
Supercuts
03.2024 - 02.2025
Stylist
Fantastic Sams Cut & Color
08.2023 - 02.2024
Salon Manager
Fantastic Sams Cut & Color
12.2021 - 08.2023
Stylist
Supercuts
08.2018 - 12.2021
Stylist
Supercuts
08.2015 - 05.2017
Associate Degree - Cosmetology
Empire Beauty School
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