Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Truelove

Santa Ana,CA

Summary

Dedicated Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

12
12
years of professional experience

Work History

Caregiver

In-Home Support Service
01.2020 - 04.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Cast Member

Disneyland Park
04.2019 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Created a magical experience for guests through exceptional customer service and maintaining the overall atmosphere.
  • Built and established positive relationships with patrons, team members and supervisors

Patient Advocate

Conifer Health
10.2010 - 01.2017
  • Lead Team of 4 Advocates
  • Entered details into computer systems and managed database of information.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Educated patients and families on healthcare options and financial support resources.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
  • Verified patient insurance eligibility and entered patient information into system.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Call Taker

Southwest Ambulance
10.2009 - 10.2010
  • Distinguished between several voices simultaneously while acquiring and retaining information.
  • Take calls for interfacility transportation.

Education

Associate of Arts - Elementary Education

Orange Coast College
Costa Mesa, CA
05.2026

Skills

  • Application Support
  • Forms and Spreadsheet Creation
  • Verbal and Written Communication
  • Health Information Access Management
  • Administration and Management
  • Calculating Liabilities
  • Benefits Interpretation
  • Customer Data Confidentiality
  • Credit Card Payment Processing

Timeline

Caregiver

In-Home Support Service
01.2020 - 04.2021

Cast Member

Disneyland Park
04.2019 - 01.2020

Patient Advocate

Conifer Health
10.2010 - 01.2017

Call Taker

Southwest Ambulance
10.2009 - 10.2010

Associate of Arts - Elementary Education

Orange Coast College

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Crystal Truelove