Daniel Cruz

Father was diagnosed with dementia in January 2023 and was the only sibling close by to monitor and take care of him.

• Assisted him with daily living needs to maintain self-esteem and general wellness.
• Monitored his vital signs, administered medications, and tracked behaviors to keep his healthcare providers well-informed.
• Supported him with mental support and physical activities to accomplish quality of life and sustain needs.

• Managed high levels of call flow and responded to technical support needs.
• Used ticketing systems to manage and process support actions and requests.
• Escalated tickets to upper teams for malware, ransomware, and other threat removals from laptops and desktop systems.
• Tested new software and hardware prior to deployment.

• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Inspected merchandise for quality and arranged proper display location on floor.
• Updated pricing and signage to complete product displays and educate customers.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Organized store merchandise racks by size, style, and color.