Crystal Tucker

• Interact with customers via inbound and outbound calls to answer inquiries and respond to questions.
• Troubleshoot services and handle billing inquiries.
• Enter data and document customer interactions with high attention to detail.
• Communicate in a clear and concise manner and work effectively as a team member.
• Provide quality customer service, follow procedures, and handle confidential information.

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
  • Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
  • Handle sensitive information in a confidential manner
  • Reading and understanding of explanation of benefits or correspondence
  • Accurately document all accounts ensuring guidelines and regulations are followed
  • Communicate via telephone with a physician, insurance company and patients
  • Utilize tools to verify eligibility, claim status and/or to obtain better billing information
• Provided product information and guided customers through processes.
• Assisted customers with inquiries and resolved issues efficiently.

• Load and sort products and prepare packages for delivery.
• Document product, packaging, and order information on specific forms and records.
• Adhere to safety, quality, and production standards and meet established deadlines.
• Work effectively in a fast-paced, high demand environment.

• Conducted daily transactions, maintained drawer balance of cash, checks, and deposits, and provided professional and courteous customer service.
• Updated account information, sold and upsold products and services, and provided information.
• Paid close attention to detail to correctly verify customer and account information during each transaction.
• Maintained the security and confidentiality of customer information at all times.

• Resolved delinquent accounts while providing quality customer service on outbound calls.
• Made arrangements with customers to pay balance in full or set up payment plans.
• Deescalated customer conflicts while maintaining professionalism and strong customer service.
• Documented collection activity in database in a concise and accurate manner.
• Safeguarded private and confidential information.

• Analyzed claims to ensure compliance with company policies and regulations.
• Communicated with clients to gather information and clarify claim details.
• Resolved disputes by coordinating with internal teams and external partners.
• Collaborated with management to improve claims handling processes and workflows.

Verified data entries to ensure completeness and consistency across records. Maintained organized files for easy retrieval of information as needed. Update and maintain customer records, ensuring data accuracy and completeness.

Process orders, returns, or service requests as needed.

Assist with compiling basic reports or summaries from customer data.

• Provided exceptional customer service to patients, ensuring a positive experience throughout their visit.
• Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries.
• Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings.
• Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database.