Ebony Brown
Saint James,LA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Conduent Aetna
05.2023 - Current
- Verify healthcare insurance for the customers and physicians
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Provide conflict resolution between customers and physicians regarding billing
- Handled customer inquiries and suggestions courteously and professionally.
- Answer inbound calls and make outbound call to providers or members
- Outbound call to providers to verify member insurance information.
Customer Service Representative
Teleperformance USA
11.2021 - 05.2023
- Answer inbound phone calls and made outbound calls for General Motors
- Field inquiries, perform troubleshooting, schedule repairs, and handle reimbursements
- Complete extensive data entry of call information within company computer system, helping to ensure organization and increased effectiveness.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Primary Caregiver
Private Duty Care
11.2019 - 08.2021
- Provided in-home personal care services based on established care plans
- Maintained a safe, secure, and healthy environment
- Assisted with activities of daily living, personal hygiene, mobility, and feeding
- Offered companionship and contributed to a positive environment to enhance quality of life.
Resident Care Provider
Ann & Glenn Mire
05.2015 - 11.2019
- Exhibited sensitivity and warmth and promoted a concern for the rights of residents
- Monitored and documented resident behavioral activity and prescription intake
- Provided mental and emotional stimulation through facilitation of engaging activities
- Supported residential activities and functions through active planning and participation.
Education
Associate of Science - Medical Office And Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2023
Skills
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
- Call Management
- Data Collection
- Information Security
Education Certification
- Ultimate Medical Academy, Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2023
- National CPR Foundation, Standard CPR and First Aid Certified
Timeline
Customer Service Representative
Conduent Aetna
05.2023 - Current
Customer Service Representative
Teleperformance USA
11.2021 - 05.2023
Primary Caregiver
Private Duty Care
11.2019 - 08.2021
Resident Care Provider
Ann & Glenn Mire
05.2015 - 11.2019
Associate of Science - Medical Office And Billing
Ultimate Medical Academy - Clearwater
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