Gadashia Blanding
Manning,SC
Summary
Dedicated, customer-oriented professional seeking a Healthcare Customer Service Representative position, offering exceptional communication, organizational, and multitasking abilities. Committed to delivering high-quality patient support while ensuring a positive experience for every individual. Proficient in medical office procedures, appointment coordination, and maintaining patient confidentiality, with a strong focus on enhancing operational efficiency and patient satisfaction. Eager to contribute to a dynamic healthcare team that prioritizes compassionate care and effective service delivery.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Sutherland Healthcare Solutions
07.2025 - 02.2026
- Facilitated effective communication by addressing patient inquiries on services, referrals, and appointment availability through 100 plus incoming calls
- Conducted thorough checks of insurance eligibility and patient demographics to support efficient appointment scheduling.
- Coordinated appointment reminders and effectively handled follow-up communications regarding cancellations and rescheduling.
- Clarified procedure preparation steps and office policies for patients, enhancing their understanding.
- Monitored and enforced HIPAA compliance to maintain confidentiality of patient data.
Customer Service Representative
Travel Center of America
10.2023 - 05.2025
- Acted as primary point of contact for employee scheduling and oversaw purchasing of required supplies.
- Executed problem-solving strategies in accordance with established guidelines to ensure operational efficiency.
- Achieved seamless communication within teams, fostering a collaborative environment. Drove team success through effective participation in project activities.
- Completed task with high typing speed of 42 WPM with strong review of documentation before submission .
Healthcare Customer Service Representative
Connexus
08.2020 - 11.2023
- Provided comprehensive support to patients in understanding insurance eligibility and available coverage options.
- Guided clients through Medicaid and Medicare enrollment processes to enhance access to essential healthcare services.
- Outlined eligibility criteria, coverage choices, and benefits to ensure comprehensive understanding.
- Reviewed and confirmed patient insurance coverage and authorization criteria to streamline service delivery.
- Reviewed and processed over 60 claims daily, prior authorizations, and referrals, ensuring alignment with applicable federal and state regulations.
Customer Care Representative
HGS
12.2020 - 09.2023
- Handle 80–100 inbound calls daily, assisting customers with inquiries, billing issues, and service requests.
- Resolved 95% of customer complaints on first contact.
- Maintained detailed records of customer interactions using CRM software.
- Assisted in training 5+ new team members on company policies and customer service standards.
- Improved customer satisfaction score by 18% within one year.
Education
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
Online College01-2026
High School Diploma -
East Claritin High
Turbeville, SC01-2018
Skills
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Typing 42WPM
- Insurance Claim Processing
- Reimbursement Processing
- Introduction to CPT & ICD-10 Coding
- Medical Billing
- Medical Administrative
- Patient Registration
- Data Entry
PROFESSIONAL PROFILE
- High Academic Honors Recognition / Dean’s List / Honor Roll.
- Regarded as a natural people person with strong interpersonal communication skills.
- Attention to detail balanced by an equally strong view of the larger goal.
- Manage time and priorities in multi-task environments.
- Google Applications – google docs.
- Communication Platforms – MS Teams.
- Microsoft Office Applications – Word and Outlook | Type 42 WPM.
Timeline
Healthcare Customer Service Representative
Sutherland Healthcare Solutions
07.2025 - 02.2026
Customer Service Representative
Travel Center of America
10.2023 - 05.2025
Customer Care Representative
HGS
12.2020 - 09.2023
Healthcare Customer Service Representative
Connexus
08.2020 - 11.2023
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
High School Diploma -
East Claritin High