Crystal Usera
Pembroke Pines,FL
Summary
Im very dynamic professional with a strong background in hospitality and team supervision. Skilled in training and mentoring, optimizing workflow, and maintaining high customer satisfaction. Committed to fostering a collaborative environment that drives operational excellence.Im also a quick learner, and open to anything to reach my goal in life im in online school for nursing.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Server, Hostes
Dimond Void
1000 Palm Beach International Airport West Palm
07.2023 - 12.2024
- Delivered exceptional customer service and ensured guest satisfaction throughout dining experience.
- Managed multiple tables efficiently while maintaining attention to detail in order accuracy.
- Trained new staff on menu offerings, service procedures, and best practices for customer engagement.
- Collaborated with kitchen staff to ensure timely food delivery and address any special requests.
- Implemented strategies to enhance table turnover rates during peak hours without sacrificing service quality.
- Assisted in inventory management by tracking supplies and reporting shortages to management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Supervisor,swim Teacher, Front Desk, Lifeguard
Ellie Werne
10329 Southern Blvd Royal Palm Beach
08.2022 - 06.2023
- Supervised team operations to ensure adherence to safety protocols and operational standards.
- Coordinated daily tasks and workflow to optimize team productivity and efficiency.
- Trained new employees on processes, tools, and best practices for operational excellence.
- Assisted in maintaining inventory accuracy through regular audits and stock management.
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Managed customer accounts, ensuring accurate data entry and updates in CRM systems.
- Handled high-volume calls while maintaining professionalism and composure under pressure.
- Monitored pool area to ensure safety of patrons and prevent accidents.
- Administered first aid and CPR in emergency situations, demonstrating quick response skills.
- Enforced facility rules and regulations to maintain a safe environment for all guests.
- Instructed swim lessons for varying skill levels, fostering water safety awareness.
- Developed lesson plans tailored to individual student needs, enhancing learning outcomes.
- Monitored student progress, providing constructive feedback to encourage improvement.
- Ensured adherence to safety protocols, promoting a secure environment for all participants.
Education
High School Diploma -
Southeastern High School
15327 Nw 60th Ave 03.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Memory retention
- Hospitality service expertise
- Professional appearance
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Training and mentoring
- Goal oriented
- Staff management
- Attention to detail
- Employee motivation
- Decision-making
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- Patience and empathy
- Team collaboration
Certification
- Certified [servsafe alcohol], [sarvsafe] -
Timeline
Server, Hostes
Dimond Void
07.2023 - 12.2024
Supervisor,swim Teacher, Front Desk, Lifeguard
Ellie Werne
08.2022 - 06.2023
High School Diploma -
Southeastern High School