Manuel Valdez
San Antonio,TX
Summary
Proven Parts Specialist with a track record of enhancing team productivity and customer satisfaction at O'Reilly's Auto Parts. Skilled in inventory management and customer service, adept at multitasking with a keen attention to detail. Demonstrated ability to exceed performance goals by efficiently collaborating with colleagues and managing time effectively.
Experienced with operational tasks and customer interactions in service settings. Utilizes teamwork and adaptability to meet dynamic demands. Track record of reliability and maintaining cohesive work environment.
Overview
2
2
years of professional experience
Work History
Crew Team Member
Dairy Queen Restaurant
08.2024 - Current
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Used proper techniques to prepare food and ingredients.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Operated register to process payments and collect cash payment for order totals.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Parts Specialist
O'Reilly's Auto Parts
02.2024 - 06.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Crew Team Member
Wendys Restaurant
06.2022 - 01.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
- Time management
- Performance improvement
- Inventory management
Timeline
Crew Team Member
Dairy Queen Restaurant
08.2024 - Current
Parts Specialist
O'Reilly's Auto Parts
02.2024 - 06.2024
Crew Team Member
Wendys Restaurant
06.2022 - 01.2024
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