CRYSTAL VAZQUEZ
Grand Terrace,CA
Summary
Skilled Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Linkin: www.linkedin.com/in/crystal-vazquez-138209292
Overview
16
16
years of professional experience
Work History
Retail Parts Specialist
MERCEDES BENZ OF ONTARIO
10.2020 - 09.2023
- Provide a high level of service to customers by assisting them in identifying and obtaining needed product
- Upsell additional parts needed for a service job.
- Provide customers with additional knowledge to complete the goals they are trying to attain.
- Handle orders and requests for information efficiently via telephone as well as over-the-counter customers
- Gain customer rapport by following up on special ordered items
- Knowledge of computers, programs, and software needed to look up, invoice product and maintain customer satisfaction
- Specify and fill orders for shop technicians, retail and wholesale customers
- Ensure appropriate stock and inventory of parts and accessories
- Adhere to QMS and EXCELL guidelines and programs
- Listen for and answered phones in an expedient manner.
Retail/Wholesale Parts Specialist
Mercedes Benz Of El Cajon
03.2018 - 10.2020
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Provide a high level of personal service to customers by assisting them in identifying and obtaining needed product.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Parts Runner
Mercedes Benz Of Ontario
06.2017 - 11.2018
- Ensure appropriate stock and inventory of parts and accessories handed out and ordered
- Maintain the appearance and cleanliness of counters, displays, shelves, bins, and customer contact area by following good housekeeping procedures
- Deliver all necessary parts and services to guests and technicians in a timely manner
- Maintain inventory on shelves and in bins by reporting items needing to be reordered
- Identifying any discrepancies in stock levels and returning unsold items to stock
- Follow up the sales process by issuing parts and accessories to technicians and preparing/pulling orders for delivery and will call
- Generate and tag all accessories into database for future sales
- Performed in a fast-paced manner to ensure customer satisfaction in a timely manner
- Maintained customer rapport by providing a personable experience
- Followed up with customers as necessary
- Performed serving, cleaning, and stocking duties in the establishments in order to facilitate good customer service
- Provided leadership by working in a team atmosphere.
Service Advisor
Mercedes Benz Of Ontario
11.2017 - 03.2018
- Initiate automotive services and repairs
- Examined service history and provided initial inspection of vehicle to identify issues.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Ascertained automotive problems and services
- Verified warranty and service contract coverage
- Developed estimates, prepared repair orders, and maintained automotive records
- Developed customer rapport by following up with a professional, personable, and positive manner
- Upsell appropriate services and parts necessary to the recommendations of the technicians
- Make sure every guest is fully satisfied with their services provided.
FOOD AND BEVERAGE SERVER
Buffalo Wild Wings
05.2012 - 11.2017
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Demonstrated success in maintaining high level of customer satisfaction.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
FOOD AND BEVERAGE SERVER
Sports Watch- San Manuel Casino
08.2015 - 03.2016
Food Preparer and Cashier Clerk
Little Caesars Pizza
03.2008 - 12.2010
Education
Bachelor of Arts - Behavioral Sciences
Hope International University
Fullerton, CA03.2015
Skills
- 10 years of customer service
- Ability to quickly resolve any customer concerns
- Positive team player, self-motivated and supportive with ability to set effective priorities and meet deadlines
- Commitment to teamwork with self-motivation and a positive attitude
- Proficient in Microsoft Office Word, Microsoft Office Excel, and Microsoft Office Power Point
- Experience working in an fast-paced environment
- Ability to handle multiple tasks at once, while maintaining accuracy
- Implement strategic administrative and operational initiatives to enhance productivity and sales
- Suggestive Selling
Timeline
Retail Parts Specialist
MERCEDES BENZ OF ONTARIO
10.2020 - 09.2023
Retail/Wholesale Parts Specialist
Mercedes Benz Of El Cajon
03.2018 - 10.2020
Service Advisor
Mercedes Benz Of Ontario
11.2017 - 03.2018
Parts Runner
Mercedes Benz Of Ontario
06.2017 - 11.2018
FOOD AND BEVERAGE SERVER
Sports Watch- San Manuel Casino
08.2015 - 03.2016
FOOD AND BEVERAGE SERVER
Buffalo Wild Wings
05.2012 - 11.2017
Food Preparer and Cashier Clerk
Little Caesars Pizza
03.2008 - 12.2010
Bachelor of Arts - Behavioral Sciences
Hope International University