ASHLEY PACKARD
Colorado Springs,CO
Summary
Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims.
Overview
3
3
years of professional experience
Work History
Insurance Claims Specialist
State Farm
04.2023 - Current
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.
Administrative Assistant/Office Manager
Keystone Dental Center
01.2021 - 04.2023
- Insurance verification for all patients prior to treatment
- Accounts receivable including insurance payments, personal payments, and collection payments
- Scheduling of patients, meetings and CE training events
- Maintaining a productive schedule to meet daily goals
- Appointment Confirmations
- VIVOS breathing and airway training
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
General Education -
Doherty HS
Dental Assisting Certificate & Dental X-ray Certificate -
PIMA
Skills
- 10 years of customer service
- Accounts receivable
- Insurance verification
- Insurance claim submission
- Proficient in typing, word, and excel
- Communication
- Problem solving
- Self motivated
- Fast learner
- Claims Investigation
- Claims analysis
- Policy Interpretation
- Claims Processing
References
- Alana Bachman, State Farm, Injury Claims Specialist, 719-659-6445
- LeAnndra Romero, Self Employed, 949-569-0644
Timeline
Insurance Claims Specialist
State Farm
04.2023 - Current
Administrative Assistant/Office Manager
Keystone Dental Center
01.2021 - 04.2023
General Education -
Doherty HS
Dental Assisting Certificate & Dental X-ray Certificate -
PIMA