Trilokinauth Dhanapul
Texas City,TX
Summary
Dynamic Insurance Claims Specialist with GEICO, skilled in claims processing and client communication. Proven track record of enhancing customer satisfaction through efficient issue resolution and compliance analysis. Adept at utilizing claims management software to streamline operations while fostering teamwork and adaptability in fast-paced environments. Committed to delivering accurate and timely results.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Insurance Claims Specialist
GEICO
Texas City, TX
05.2025 - 09.2025
- Reviewed and processed insurance claims to ensure compliance with company policies.
- Communicated with clients to gather necessary documentation for claim evaluation.
- Analyzed claim data to identify discrepancies and resolve issues efficiently.
- Collaborated with team members to streamline claims processing procedures.
- Utilized claims management software to track and manage claim status updates.
- Maintained up-to-date knowledge of industry regulations affecting claims handling.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Sharpened professional expertise through continuous learning opportunities such as attending workshops, conferences, and pursuing industry certifications related to insurance claims management.
Operations Supervisor
QPS Employment Group - Duncan Solutions
New York, NY
07.2020 - 07.2025
- Supervised daily operations, ensuring compliance with safety protocols and company standards.
- Collaborated with team members to optimize workflow processes, enhancing overall efficiency.
- Trained new staff on operational procedures and best practices to ensure consistent performance.
- Implemented inventory management systems, reducing discrepancies and improving tracking accuracy.
- Conducted regular performance reviews, providing feedback and support for employee development.
- Analyzed operational data to identify trends and recommend process improvements for productivity gains.
- Coordinated logistics and scheduling for projects, ensuring timely completion of deliverables.
- Led cross-functional teams in initiatives aimed at enhancing service quality and customer satisfaction.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
- Implemented predictive maintenance schedule for equipment, drastically reducing unexpected downtime.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
- Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
- Kept high average of performance evaluations.
Assistant Manager
VIM Stores
New York, NY
09.2017 - 03.2020
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Developed training programs for new staff, improving onboarding efficiency and retention rates.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
- Coordinated scheduling and staffing to optimize customer service during peak hours.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Front Desk Agent
Hotel 99
New York, NY
05.2012 - 07.2015
- Managed guest check-in and check-out processes efficiently, enhancing overall guest satisfaction.
- Handled reservations and room assignments using hotel management software, ensuring accuracy and swift service.
- Addressed guest inquiries and concerns promptly, fostering positive relationships and repeat business.
- Coordinated with housekeeping to maintain room readiness standards, contributing to operational efficiency.
- Analyzed guest feedback trends to inform service enhancements, driving higher satisfaction ratings across the board.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Office Assistant
Vista Foods
New York, NY
02.2009 - 12.2011
- Coordinated office activities and maintained efficient workflow for daily operations.
- Assisted in preparation of reports, ensuring accuracy and adherence to deadlines.
- Streamlined communication processes between departments, enhancing collaboration and information sharing.
- Developed filing systems that improved document retrieval speed and organization.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Utilized office management software to record and track customer information.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
Education
High School Diploma -
Harry S Truman High School
New York06-2004
Skills
- Claims processing
- Compliance analysis
- Client communication
- Data analysis
- Issue resolution
- Claims management software
- Customer satisfaction enhancement
- Operational supervision
- Inventory management
- Quality control systems
- Emergency response planning
- Team collaboration
- Process improvement
- Documentation accuracy
- Claims investigation
- Customer service
- Data entry
- Claims adjustment
- Policy review
- 10-key touch
Languages
English
Full Professional
Timeline
Insurance Claims Specialist
GEICO
05.2025 - 09.2025
Operations Supervisor
QPS Employment Group - Duncan Solutions
07.2020 - 07.2025
Assistant Manager
VIM Stores
09.2017 - 03.2020
Front Desk Agent
Hotel 99
05.2012 - 07.2015
Office Assistant
Vista Foods
02.2009 - 12.2011
High School Diploma -
Harry S Truman High School