Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Velez

Casper,WY

Summary

Multifaceted individual with experience in customer services/sales and content moderation. Skilled in building relationships with customers and clients and understanding company needs. Strong communication and interpersonal skills for providing superior service.

Overview

6
6
years of professional experience

Work History

Content Moderator

Accenture
05.2022 - Current
  • Managed content distribution to online channels and social media platforms.
  • Conducted regular content audits to identify gaps and redundancies of content.
  • Practiced ongoing discretion with confidential information collection and management.
  • Reviewed content and completed quota within agreed-upon turnaround times and standards of quality.

Office Manager

Texas Water Services
11.2021 - 03.2022
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained computer and physical filing systems.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Processed invoices and contacted appropriate parties for timely payment receipt.

Retail Keyholder/Sales Associate Team Leader

Sprint/T-Mobile
02.2017 - 06.2021
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Solved customer challenges by offering relevant products and services.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Retail Integration Specialist

T-Mobile
04.2020 - 11.2020
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.

Education

High School Diploma -

Stony Point High School
Round Rock, TX
06.2016

Skills

  • Review Processes
  • Multitasking Skills
  • Time Management
  • Goal Attainment
  • Sales Proficiency
  • Quality Standards

Languages

Spanish
Native or Bilingual

Timeline

Content Moderator

Accenture
05.2022 - Current

Office Manager

Texas Water Services
11.2021 - 03.2022

Retail Integration Specialist

T-Mobile
04.2020 - 11.2020

Retail Keyholder/Sales Associate Team Leader

Sprint/T-Mobile
02.2017 - 06.2021

High School Diploma -

Stony Point High School

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