Crystal Waldron
Port Neches,TX
Summary
Customer Support Representative with 20+ years supporting clients through administrative coordination and customer service. Managed 150+ daily interactions via phone and email using CRM/database systems. Certified Phlebotomist and CPR-trained, with HIPAA compliance, emotional intelligence, and accurate documentation.
Overview
1
1
Language
1
1
Certification
27
27
years of professional experience
Work History
Elderly Caregiver
Brevy Home Healthcare
08.2026 - Current
- Delivered personalized hands-on support with bathing, dressing, grooming, and mobility assistance.
- Monitored changes in condition and communicated observations to care team promptly.
- Followed individualized care plans to maintain client safety, comfort, and dignity.
- Prepared meals, assisted with feeding, and supported proper hydration throughout day.
- Abide by HIPPA for client confidentiality
Elderly Caregiver
AccentCare
06.2023 - 08.2026
- Provide comprehensive daily care for geriatric patients in their own home.
- Managed medication schedules, ensuring all doses were taken accurately.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Documented care activities accurately and reported concerns to family and supervisors.
Customer Service Representative/Receptionist
Collier Insurance Agency
03.2000 - 01.2023
- Managed policy inquiries, coverage questions, and billing support for clients.
- Processed endorsements, renewals, and cancellation requests with accuracy and urgency.
- Updated client records in agency management systems and maintained organized account files.
- Supported producers with follow-up calls, correspondence, and account servicing tasks.
Hairdresser
Recreations Hair Salon
05.2017 - 09.2021
- Consulted with clients to assess hair goals and recommend suitable cuts, colors, and treatments.
- Cut, styled, and finished hair using clippers, scissors, blow dryers, and hot tools.
- Maintained clean workstations, disinfected tools, and restocked styling products throughout shift.
- Scheduled appointments and coordinated client flow to support smooth daily salon operations.
Education
Phlebotomy Certification - Phlebotomy
Texas Health Tech Institute
Beaumont, TX10-2026
Cosmetology - Cosmetology
Lamar Port Arthur
Port Arthur, TX05-2001
High School Diploma -
Port Neches Groves Highschool
Port Neches, TX05-1998
Skills
- Order entry
- Technical support
- Patient identification
- Organizational skills
- Data entry
- Microsoft Windows proficiency
- Medical office experience
- Team collaboration
- Communication methods for home visits
- Specimen collection and processing
- Communication skills
- Driving proficiency
- Account management
- Active listening
- Capillary sticks and blood sampling
- Medication management
- Customer relationship management
- Time management
- Infection control practices
- Client record management
- Recruitment strategies
- Venipuncture expertise
- Mobility assistance techniques
- HIPAA compliance knowledge
- Medical terminology understanding
Personal Information
- Title: Driven Sales Associate with Proven Track Record in Customer Service and Retention
- Work Permit: Authorized to work in the US for any employer
Certification
Certified Phlebotomy Technician
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Elderly Caregiver
Brevy Home Healthcare
08.2026 - Current
Elderly Caregiver
AccentCare
06.2023 - 08.2026
Hairdresser
Recreations Hair Salon
05.2017 - 09.2021
Customer Service Representative/Receptionist
Collier Insurance Agency
03.2000 - 01.2023
Cosmetology - Cosmetology
Lamar Port Arthur
Phlebotomy Certification - Phlebotomy
Texas Health Tech Institute
High School Diploma -
Port Neches Groves Highschool