Crystal Walker
Jamaica
Summary
Dedicated Veterinary Assistant with a proven track record at Hilton Hospital for Animals, enhancing patient care and client relations through exceptional communication and animal handling skills. Expert in administering treatments and improving animal safety, coupled with a strong ability to multitask and deliver compassionate customer service. Achieved significant improvements in client satisfaction and animal welfare.
Veterinary professional with experience in animal care, medical support, and client communication. Skilled in assisting with procedures, administering medications, and performing lab tests. Strong focus on teamwork and adaptability ensures seamless clinic operations. Reliable and results-driven, with compassionate approach to patient care.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
East Rockaway Veterinary Hospital
11.2024 - Current
- Improved client relations through effective communication and education on pet health needs.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided customer support to clients, answering questions and addressing concerns.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Restrained animals for examination and treatment.
Veterinary Assistant
Hilton Hospital For Animals
02.2024 - 11.2024
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Customer Service Representative
Target
07.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Dog Walker
Private Client
02.2021 - 06.2021
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Monitored animal behavior to keep owners informed on progress and any issues.
Education
Pathways College Preparatory School
Hollis, NY07.2018
Skills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Animal handling
- Multitasking
- Customer service
Timeline
Veterinary Assistant
East Rockaway Veterinary Hospital
11.2024 - Current
Veterinary Assistant
Hilton Hospital For Animals
02.2024 - 11.2024
Customer Service Representative
Target
07.2021 - 10.2023
Dog Walker
Private Client
02.2021 - 06.2021
Pathways College Preparatory School
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