Summary
Overview
Work History
Education
Skills
Timeline

Crystal Welch

Billings,MT

Summary

Accomplished Manager with more than 20 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background in delegating tasks, delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

20
20
years of professional experience

Work History

Front End Assistant

Costco
09.2023 - Current
  • Build relationships with members to enhance positive customer service.
  • Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped members complete purchases, pack groceries, locate items, and encourage upgrades.
  • Maintain positive work attitude at all times no matter what task given.
  • Work flexible schedules and to meet business needs.

Casino /Liquor Manager

Montana Lil's Casino
01.2019 - 06.2023
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
  • Managed daily operations efficiently while maintaining high-quality standards for customer service, cleanliness, and overall facility presentation to keep in-line with State Gaming Laws.
  • Optimized inventory control systems to minimize waste and reduce costs associated with excess stock or shortages.
  • Maintained and processed invoices, deposits, and money logs.
  • Conducted regular audits of stock levels, maintaining optimal inventory levels for efficient store operations that coordinated with State Liquor Agencies.

Assistant Dairy Manager

Harris Teeter Grocery
03.2018 - 11.2018
  • Collaborated with Dairy Manager to develop effective merchandising strategies, boosting sales of high-margin items.
  • Reduced shrinkage by implementing efficient monitoring systems and conducting regular audits of dairy department inventory.

Department Manager

Bed Bath & Beyond
07.2009 - 06.2017
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Increased bridal client satisfaction by providing personalized consultations and recommendations on wedding registries.

Assistant Store Manager

Maurice's
01.2009 - 06.2009
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Assistant Store Operations Manager

Linens 'N Things
04.2004 - 12.2008
  • Conducted regular performance reviews, providing constructive feedback to support staff development in freight operations.
  • Utilized various assessment tools to measure individual progress post-training implementation, adjusting curriculum as needed based on data-driven insights.

Education

General Studies, Diploma -

Billings West High School, Billings, MT
06.1999

Skills

  • Customer Service
  • Sales Development
  • Complex Problem-Solving
  • Verbal and written communication
  • HR policies and procedures
  • Creative solutions
  • Store operations
  • Coaching and Mentoring

Timeline

Front End Assistant - Costco
09.2023 - Current
Casino /Liquor Manager - Montana Lil's Casino
01.2019 - 06.2023
Assistant Dairy Manager - Harris Teeter Grocery
03.2018 - 11.2018
Department Manager - Bed Bath & Beyond
07.2009 - 06.2017
Assistant Store Manager - Maurice's
01.2009 - 06.2009
Assistant Store Operations Manager - Linens 'N Things
04.2004 - 12.2008
Billings West High School - General Studies, Diploma,

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Crystal Welch