Summary
Overview
Work History
Education
Skills
Timeline
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Crystal White

Toledo,OH

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

ODP Business
Toledo, OH
06.2023 - Current
  • Answered customer inquiries over the phone and via email.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Utilized software programs to track shipments from origin to destination.
  • Processed invoices for payment in a timely manner according to established procedures.

Delivery Driver

Spark
Toledo, OH
12.2022 - Current
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays to decrease calls to support.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.

Customer Service Associate

HSN, Home Shopping Network
St Petersburg , FL
07.2021 - 03.2023
  • Customer advocate for pricing disputes or delivery delays.
  • Communicated with current customers regarding backorder availability, future inventory and special orders.
  • Email, Data-entry, Slack, worked within SLA, Salesforce.

Logistics Team Member

Priority Dispatch Corp.
Perry, OH
06.2019 - 07.2021
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Organized and maintained records of inventory levels, deliveries, and orders.
  • Processed incoming payments from customers according to company policies and procedures.

Warehouse Worker

Amazon
Ecorse, MI
10.2018 - 06.2019
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Recognized defective material and reported issues to management.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

Education

Bachelor of Arts - Logistics Management

Colorado Technical University
Colorado Springs, CO
12-2025

Associate of Applied Science - Business Administration And Management

American InterContinental University
Schaumburg, IL
03.2004

Skills

  • Supervised team of 8 new hires
  • Customer Support
  • Inbound and Outbound Calling
  • Order and Refund Processing
  • Understanding Customer Needs
  • Trainer
  • De-escalation Techniques
  • Tracking Inventory Levels and Orders
  • Documentation Skills
  • Data Entry

Timeline

Customer Care Representative

ODP Business
06.2023 - Current

Delivery Driver

Spark
12.2022 - Current

Customer Service Associate

HSN, Home Shopping Network
07.2021 - 03.2023

Logistics Team Member

Priority Dispatch Corp.
06.2019 - 07.2021

Warehouse Worker

Amazon
10.2018 - 06.2019

Bachelor of Arts - Logistics Management

Colorado Technical University

Associate of Applied Science - Business Administration And Management

American InterContinental University

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Crystal White