Crystal Williams
Memphis,US
Summary
Experienced in office management and administration, with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader. Seamlessly combines advanced organizational, technical, and business acumen to drive success. Collaborates effectively with cross-functional teams, committed to ensuring operational and service excellence throughout the organization.
Overview
7
7
years of professional experience
Work History
Dispatcher
Signal of Memphis
02.2024 - Current
- Documented all changes in the computer tracking system
- Kept up-to-date and detailed call records in both a physical and electronic database
- Redirected shipments in transit in response to customer requests.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Remote Customer Service Representative
FedEx
11.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to up to 200 customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Data Entry Coordinator
FedEx Express Corporation
07.2023 - 12.2023
- Paid close attention to gain a thorough understanding of the duties required for each shift
- Kept track of the inventory of shipping materials and supplies.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
- Tested customer and account system changes and upgrades with new data input and review.
- Audited production reports, tracking data entry and processing errors.
- Participated in weekly conference calls with management to discuss department updates and strategies.
Material Handler
Fedex Express
07.2020 - 11.2022
- Transported around 500 inventory items daily to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Front Desk Receptionist
Petco Animal Supplies Stores Inc.
10.2018 - 06.2020
- Kept track of invoices, receipts, and deposit slips to generate monthly financial statements
- Received about 30 inbound calls and made over 50 outbound calls on a daily basis to introduce customers to the products and services available
- Provided guests with appointment information updates and rescheduling
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Picker Packer
Versant Supply Chain
09.2017 - 10.2018
- Prepared over 2500 orders for shipment by tagging boxes, inserting associated paperwork, and scanning barcodes to upload package data to the tracking system
- Scanned packages and boxes before heading to the loading dock to prepare for shipment.
- Audited production reports, tracking data entry and processing errors.
- Conducted performance reviews of employee goals, objectives and performance expectations.
Education
High School
Gateway Christan Schools06.2018
Skills
- Customer Service
- Active-Listening
- Data Entry
- Microsoft Outlook
- Account Management
- Schedule Appointments
- Outbound Calls
- Inbound Calls
- Problem Solving
- Communication
Affiliations
Volunteer Memphis
Timeline
Dispatcher
Signal of Memphis
02.2024 - Current
Data Entry Coordinator
FedEx Express Corporation
07.2023 - 12.2023
Remote Customer Service Representative
FedEx
11.2022 - 02.2024
Material Handler
Fedex Express
07.2020 - 11.2022
Front Desk Receptionist
Petco Animal Supplies Stores Inc.
10.2018 - 06.2020
Picker Packer
Versant Supply Chain
09.2017 - 10.2018
High School
Similar Profiles
Zachary AkinsZachary Akins
Fleet Coordinator at Signal Security Of Memphis, LLCFleet Coordinator at Signal Security Of Memphis, LLC
Sonya FlemingSonya Fleming
Early Intervention Therapist at Project Memphis – University of MemphisEarly Intervention Therapist at Project Memphis – University of Memphis
Tamika ParsonsTamika Parsons
Senior Branch Manager at Memphis Public Library City of MemphisSenior Branch Manager at Memphis Public Library City of Memphis