Summary
Overview
Work History
Education
Skills
Courses
Timeline
Generic
Michael Raiford II

Michael Raiford II

Memphis,US

Summary

Experienced Lead Customer Service Representative with over 3 years of expertise in customer service, logistics, and equipment operation. Strong proficiency in managing inventory logistics, coordinating deliveries, and data entry/analysis. Motivated to enhance operational efficiency and foster teamwork in dynamic environments. Whether it's customer service, or warehouse operations my goal is to have customers wanting more of the services we provide.

Overview

8
8
years of professional experience

Work History

Lead Customer Service Representative

Conns Home Plus
02.2023 - 06.2025
  • At Conns, I began to learn what it means to be of service as a lead in customer service operations. I directed customer service operations, overseeing inventory control and logistics to enhance store performance.
  • Entered and managed data efficiently.

Reach Truck Operator

U.S. Foods
01.2022 - 02.2023
  • Operated reach truck equipment with precision in high-volume warehouse, ensuring inventory accuracy through coordination with RF scanning systems for real-time tracking.
  • Utilized RF scanners to enhance inventory accuracy.
  • Computer Systems & Software

Plant operator (Frost)

Riviana Foods
12.2020 - 01.2022
  • Operated in specialized Implemented safety protocols (PPE) to enhance workplace safety, maintained safety protocols, and conducted quality checks using thermometers and calipers.
  • Operated forklift to transport materials.
  • Implemented PPE protocols to enhance workplace safety.
  • Diagnosed and repaired mechanical issues to minimize downtime.

Sales Associate (Janitorial duties included)

Walmart
06.2018 - 12.2020
  • Enhanced customer service skills by fostering strong relationships with customers and team members. I was also cross-trained to work in various departments when needed!

Cashier

McDonald's
05.2017 - 06.2018
  • McDonald's is where my customer service tenure would begin. I operated a cash register while delivering exceptional customer service to boost repeat business and loyalty. I was also tasked with janitorial duties when needed.

Education

Arizona State University (Online)
Tennessee (Online)
04.2025

General Studies

Tennessee Southwest Community College
Memphis
08.2020

Skills

  • Customer Service (Expert)
  • Data Entry (Experienced)
  • Forklift (Experienced)
  • Machine repair & maintenance (Experienced)

Courses

  • Public Service and American Democracy | Arizona State University (Online) Nov 2024 - Mar 2025
  • Bio-100 | Arizona State University (Online) Nov 2024 - Mar 2026
  • English | Arizona State University (Online) Nov 2024 - Mar 2025

Timeline

Lead Customer Service Representative

Conns Home Plus
02.2023 - 06.2025

Reach Truck Operator

U.S. Foods
01.2022 - 02.2023

Plant operator (Frost)

Riviana Foods
12.2020 - 01.2022

Sales Associate (Janitorial duties included)

Walmart
06.2018 - 12.2020

Cashier

McDonald's
05.2017 - 06.2018

Arizona State University (Online)

General Studies

Tennessee Southwest Community College

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