Michael Raiford II
Memphis,US
Summary
Experienced Technician, Operator, and lead Customer Service Representative with over 5 years of expertise in various fields. From customer service, to tools and mechanics, and even equipment operation. I am proficient in managing inventory logistics, coordinating deliveries, and data entry/analysis. To add to the history, I also have valuable mechanical experience as a panel technician at Kele. I'm always motivated to enhance operational efficiency and foster teamwork in dynamic environments. Whether it's customer service, or warehouse operations my goal is to have customers wanting more of the services we provide.
Overview
9
9
years of professional experience
Work History
Panel Technician
Kele inc.
Memphis, TN
09.2024 - Current
- Engineered and tested electrical panels, ensuring compliance with specifications and quality standards.
- Identified and resolved faults in control systems to enhance operational efficiency.
- Partnered with engineers to design and refine wiring diagrams for intricate panel configurations.
- Constructed and evaluated electrical panels in strict adherence to specifications and quality standards.
Lead Customer Service Representative
Conns Home Plus
Memphis, TN
02.2023 - 09.2024
- Assisted in customer service operations by managing inventory control and logistics. Supported team efforts to improve store performance through effective coordination. Learned the importance of service in a leadership role.
- Executed data entry and management processes with precision and efficiency.
- Directed team efforts to resolve customer inquiries and issues with efficiency.
Reach Truck Operator
U.S. Foods
Memphis, TN
01.2022 - 02.2023
- Executed operation of reach truck equipment with precision in high-volume warehouse environments.
- Employed RF scanners to optimize inventory accuracy and streamline operations.
- Assisted in troubleshooting computer systems and software issues. Supported users in navigating software applications. Contributed to maintaining system performance and reliability.
Plant operator (Frost)
Riviana Foods
Memphis, TN
12.2020 - 01.2022
- Operated specialized equipment to implement safety protocols and personal protective equipment. Supported maintenance of safety standards through regular quality checks using thermometers and calipers.
- Executed safe and efficient operation of forklift to transport materials.
- Identified and resolved mechanical issues to enhance operational efficiency.
- Oversaw production line operations to ensure adherence to quality assurance protocols and compliance standards.
Sales Associate (Janitorial duties included)
Walmart
Memphis, TN
06.2018 - 12.2020
- Assisted customers by building strong relationships and providing support to team members. Cross-trained in multiple departments to enhance operational flexibility.
- Facilitated customer product selection and addressed inquiries with expertise.
Cashier
McDonald's
Memphis, TN
05.2017 - 06.2018
- Operated cash register while providing excellent customer service to enhance customer satisfaction and loyalty. Assisted with janitorial tasks as needed to maintain a clean and welcoming environment.
Education
No Degree - American History
Arizona State University (Online)
Memphis, TNGeneral Studies
Tennessee Southwest Community College
Memphis, TNSkills
- Customer Service (Expert)
- Data Entry (Experienced)
- Forklift (Experienced)
- Machine repair & maintenance (Experienced)
References
Byron Davis(Physicist & Engineer)-(901) 530-6300
Kasier Williams(Singer/Song Writer)-(901) 949-4048
Cynthia Anthony(Registered Nurse/Florist)-(901) 603-2537
Courses
- Public Service and American Democracy | Arizona State University (Online) Nov 2024 - Mar 2025
- Bio-100 | Arizona State University (Online) Nov 2024 - Mar 2026
- English | Arizona State University (Online) Nov 2024 - Mar 2025
Timeline
Panel Technician
Kele inc.
09.2024 - Current
Lead Customer Service Representative
Conns Home Plus
02.2023 - 09.2024
Reach Truck Operator
U.S. Foods
01.2022 - 02.2023
Plant operator (Frost)
Riviana Foods
12.2020 - 01.2022
Sales Associate (Janitorial duties included)
Walmart
06.2018 - 12.2020
Cashier
McDonald's
05.2017 - 06.2018
General Studies
Tennessee Southwest Community College
No Degree - American History
Arizona State University (Online)