Letishiea Lucas
Memphis,TN
Summary
Highly diligent professional with several years of experience recruiting, training, supervising, and motivating customer service staff. Proven record optimizing team performance to build customer loyalty and retention. Excellent communicator and an expert at identifying and resolving customer issues over the phone and email. Excited to leverage my interpersonal skills to provide personalized customer service and improving overall company standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Forest Incentives
Memphis, TN
07.2022 - Current
- Set up inbound/outbound shipments with various carriers.
- Provide shipment quotes for customers and set up shipments as required by customers.
- Provide information on routes, schedules, and fares for different modes of freight transportation.
- Prepare product or service reports by collecting and analyzing customer information.
- Assist with order and product management.
Office Rep/Patient Service Representative
Regional One Health Medical Center
Memphis, TN
10.2017 - 07.2022
- Front desk tasks, insurance verification, and scheduling appointments.
- Input and update data into the database systems with utmost accuracy and efficiency.
- Checked patients in and out when arriving/leaving the clinic.
- Answered clinic calls & directed them to proper provider.
- Generate reports and provide regular updates on data entry progress.
- Collaborate with team members to ensure timely completion of data entry task
Customer Service Representative
Spinnaker
Memphis, TN
02.2009 - 10.2017
- Answers phone, e-mail, and inquiries to ensure consumer satisfaction by a variety of methods within the established guidelines.
- Processes claims and returns for customers.
- Communicates with consistency and clarity with internal and external customers.
- Assists with the development of standard operating procedures and references them as needed to complete quality, efficient, and accurate work.
Education
Certified Clinical Medical Assistant - Medical Assisting
Health Tech Institute
Memphis07-2017
Some College (No Degree) - Medical Records
Univversity of Pheonix
Cordova, TN07-2011
College Prep
Greenville High School
Greenville, MS05-1996
Skills
Microsoft office
Financial management
Database management
Organizational skills
Detail oriented
Strategic thinking
Problem solving
Critical thinking
Adaptability
Time management
Certification
- CCMA
References
References available upon request.
Timeline
Lead Customer Service Representative
Forest Incentives
07.2022 - Current
Office Rep/Patient Service Representative
Regional One Health Medical Center
10.2017 - 07.2022
Customer Service Representative
Spinnaker
02.2009 - 10.2017
Certified Clinical Medical Assistant - Medical Assisting
Health Tech Institute
Some College (No Degree) - Medical Records
Univversity of Pheonix
College Prep
Greenville High School