Shanteria Morris
CHS Health Systems
Roanoke,AL
6
years of professional experience
Detail-oriented customer service professional with experience supporting patients and members in fast-paced environments. Skilled in documenting calls, updating records, and coordinating with internal teams to resolve billing, claim, and account questions. Strong focus on clear communication, accuracy, and service quality.
Work History
Customer Service Representative
1 Year 4 Months- Responded to patient and member inquiries regarding benefits, eligibility, and service requests.
- Documented calls and updated records in customer information systems with accuracy.
- Resolved billing and claim questions by coordinating with internal departments.
- Routed complex issues to appropriate teams while maintaining clear customer communication.
- Entered notes into the CRM after speaking with customers
- Updated names, contact information, and other account details when customers reported a change
- Answered incoming calls and emails from customers who had questions about their accounts or company services
Customer Service Representative
2 Years 8 Months- Recorded customer interactions from emails, calls, and documents into company system to ensure accurate and timely service
- Corrected data entry mistakes when information was entered incorrectly or in the wrong field
- Added notes to customer accounts so recent calls and updates were available in the system
Customer Service Representative
1 Year 10 Months- Managed incoming customer calls regarding services, appointments, and company information, ensuring accurate and timely responses.
- Responded to customer emails and sent messages to the appropriate department when additional help was needed
- Checked information in the system when customers reported that something was missing or incorrect
- Verified customer information before making changes or processing requests
- Used Microsoft Word, Outlook, and other company programs throughout each shift
- Handled private customer information while following company privacy procedures
- Contacted another department when information needed to be confirmed before completing a request
Education
High School Diploma
Skills
• Customer Service
• Phone & Email Support
• CRM Software
• Data Entry
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Attention to Detail
• Problem Solving
• Sensitive information management
• Research
Timeline
Customer Service Representative
CHS Health Systems
2025.06 - 2026.10Read More
Customer Service Representative
Sagility
2022.09 - 2025.05Read More
Customer Service Representative
Conduent
2020.10 - 2022.08Read More
Handley High School
High School Diploma
Read More