Eliana Zuluaga
Miami,FL
Summary
Empathetic, with proven ability to build strong customer relationships. Caring and kind with focus on understanding and resolving customer issues. Focused on improving quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Cano Health
Miami, FL
10.2016 - 05.2024
• Received multiple positive reviews acknowledging dedication to excellent customer service.
• Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints, and discrepancies.
• Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
• Resolved issues by coordinating with department team.
• Helped customers everyday by approaching conversations with a positive attitude.
Education
High School Diploma -
Colegio Emilia Riquelme
Medellin, ColSkills
Scheduling
Appointment Setting
Client Needs Assessment
Customer Complaint Resolution
Able to work under pressure
Inbound and outbound calling
Customer service
Timeline
Customer Service Representative
Cano Health
10.2016 - 05.2024
High School Diploma -
Colegio Emilia Riquelme