Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Williams

Ft Lauderdale,Florida

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Insurance Sales Agent

Connexion Point
07.2021 - 03.2023
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Generated leads through cold-calling, networking and other outreach methods.

Staffing Coordinator

Patient Choice Healthcare
01.2017 - 02.2020
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Conducted reference checks and screening of potential candidates to support onboarding process.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Coordinated job postings and advertisements for maximum exposure and response rate.
  • Developed and facilitated new-hire orientations.

Customer Service Associate

Comcast
01.2009 - 12.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Boyd Anderson High School
Lauderdale Lakes, FL

Skills

  • Marketing Strategy Development
  • Client Account Management
  • Insurance Practices
  • Manage Renewals

Certification

  • Licensed 215 Insurance Agent - Since 2016

Timeline

Insurance Sales Agent

Connexion Point
07.2021 - 03.2023

Staffing Coordinator

Patient Choice Healthcare
01.2017 - 02.2020

Customer Service Associate

Comcast
01.2009 - 12.2016

High School Diploma -

Boyd Anderson High School

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Crystal Williams