Crystal Wilson
Montevallo,United States
Summary
Collections Representative with six years track record of providing exceptional Customer Service and negotiation techniques. Knowledge of multi-line phone systems, Microsoft office and data entry. Honest collaborative and an individual of integrity.
Overview
11
11
years of professional experience
Work History
Patient Satisfaction Representative
J.L. Morgan And Associates
12.2023 - Current
- Made outbound calls to patients regarding the care they received from the doctor.
- Complete surveys in a timely manner, usually 35 surveys a day. Regarding the care they received from the doctors office in different states.
Account Resolution Specialist
Apex Roofing & Restoration - 4 States
10.2022 - 08.2023
- Completed in-depth research to investigate claims and resolve problems.
- Monitored aging accounts and reached out to customers to discuss payments.
- Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.
Collector Representative
AmSher Collection Services
02.2021 - 02.2022
- Counsel debtors on payment options and arranged installment agreements.
- Negotiate to collect balance in full.
- Resolve challenging situations with friendly but firm strategies.
Account Representative/Account Manager
Portfolio Recovery Associates
06.2017 - 07.2020
- Made outbound calls and received incoming calls from customers.
- Collecting payments by direct check, debit card, and mail-in payments.
- Assisting employees with initials on accounts, and helping them to close the deal on accounts.
Collector/Legal Representative
Cloud, Ellis & Willis, LLC.
07.2016 - 06.2017
- Took incoming calls and made outbound calls for customers that were past due,
- Work with medical and regular accounts, that were turned over to the Attorney's office.
- Took payment arrangements over the phone with checking account, debit card and credit card.
Account Representative
Portfolio Recovery Associates
12.2012 - 09.2013
- Made outbound calls and received incoming calls from customers.
- Collect payments by direct check, debit card, and mail-in payments.
- Negotiate payment arrangements affordable for the customer to handle.
Education
Certificate in Medical Secretary Courses
Drake Business School
High School Diploma -
Walton High School
Skills
- Teamwork and Collaboration
- Performance Goals
- Research Abilities
- Patient Relations
- Good Telephone Etiquette
- Organization and Time Management
Timeline
Patient Satisfaction Representative
J.L. Morgan And Associates
12.2023 - Current
Account Resolution Specialist
Apex Roofing & Restoration - 4 States
10.2022 - 08.2023
Collector Representative
AmSher Collection Services
02.2021 - 02.2022
Account Representative/Account Manager
Portfolio Recovery Associates
06.2017 - 07.2020
Collector/Legal Representative
Cloud, Ellis & Willis, LLC.
07.2016 - 06.2017
Account Representative
Portfolio Recovery Associates
12.2012 - 09.2013
Certificate in Medical Secretary Courses
Drake Business School
High School Diploma -
Walton High School
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