Crystal Wilson
Dracut,MA
Summary
Dynamic mental health professional with experience at Tewksbury Hospital, excelling in crisis intervention and behavioral management. Proven ability to foster therapeutic relationships and promote patient advocacy, enhancing safety and trust. Skilled in progress monitoring and conflict de-escalation, committed to empowering individuals through compassionate support and effective communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Mental Health Worker II
Tewksbury Hospital
06.2013 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Monitored patient progress, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
Day Habilitation Specialist
Class Inc
06.2003 - 06.2013
- Conducted assessments to identify individual strengths, weaknesses, interests, and areas of potential growth for each client.
- Organized group activities that fostered positive relationships among peers while emphasizing teamwork and cooperation skills development.
- Provided one-on-one support during community outings or specialized appointments as necessary to ensure safety and inclusivity.
- Developed creative strategies to motivate clients toward reaching their full potential within the day habilitation setting.
- Transported people supported to appointments and community outings.
- Served as a liaison between clients'' families, healthcare providers, therapists, educators, employers when required for coordinated care efforts.
- Evaluated client progress regularly, adjusting care plans as needed to maximize effectiveness and success rates.
- Promoted client independence by maintaining a safe and structured environment that encouraged skill development.
Education
Associate - Paralegal Studies
Hesser College
Salem, NH06.2010
High School Diploma - Certified Nurse Assistant
Greater Lawrence Technical High School
Andover, MA06.2002
Skills
- Patient support
- ADL assistance
- Conflict de-escalation
- Mental health counseling
- Patient advocacy
- Behavioral management
- Progress monitoring
- Goal setting assistance
- Multicultural competence
- Client support
- Suicide prevention
- Self-care promotion
- Therapeutic relationship-building
- Stress management techniques
Certification
Certified Nurse Assistant
First Aid & CPR
Timeline
Mental Health Worker II
Tewksbury Hospital
06.2013 - Current
Day Habilitation Specialist
Class Inc
06.2003 - 06.2013
Associate - Paralegal Studies
Hesser College
High School Diploma - Certified Nurse Assistant
Greater Lawrence Technical High School
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