Crystal Wizinsky
Midland
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives a commitment to delivering exceptional service experiences. A collaborative team player who adapts seamlessly to evolving needs while consistently prioritizing results through efficient and empathetic engagement. Recognized for reliability and a proactive approach in achieving customer and organizational objectives.
Overview
12
12
years of professional experience
Work History
Payroll Customer Service Representative
Kelly Services
Remote
08.2021 - Current
- Coordinated recruitment appointments to assist individuals in securing employment opportunities.
- Investigated and clarified payroll discrepancies, enhancing employee understanding of payment processes.
- Analyzed and resolved web cases, facilitating effective communication and support for users.
- Conducted follow-up outreach to talents to ensure clarity on case elevation outcomes.
- Utilized strong communication and analytical skills to resolve talent inquiries efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved talents complaints with empathy, resulting in increased loyalty
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced talent satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with talents through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of talent interactions, ensuring proper follow-up and resolution of issues.
Manager
Wendy's
Caro and Midland, Mi
04.2021 - Current
- Countdown drawers, count safe and make sure paper work gets completed and that the money balances out with the safe and drawers.
- Make sure that the store is in running order, cover shifts when there are callouts and send people home when labor is too high.
- Open and close the restaurant.
- Customer Service.
Multiple Rolls - Apple Project
Kelly Connect
Remote
07.2014 - 08.2021
- Led a team of advisers by evaluating call performance and providing actionable insights. Guided team members to achieve production goals through effective coaching and support. Fostered a collaborative environment that promoted success on the production floor.
- Oversaw team development initiatives to ensure metric compliance and readiness for next-level support responsibilities.
- Document: All coaching's, attendance issues, and medical issues.
- Resolved customer issues effectively through comprehensive troubleshooting and support in tier 1 and 2 technical environments, leading to improved customer experiences.
- Remote
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Manager
Burger King,
Caro, Mi
05.2019 - 04.2021
- Oversaw cash management processes to guarantee accurate drawer and safe balances. Directed completion of financial documentation to support operational efficiency. Collaborated with team members to resolve cash discrepancies promptly.
- Maintained store operations by addressing equipment issues promptly. Covered shifts during employee callout's to ensure adequate staffing. Monitored labor levels and adjusted schedules to optimize efficiency.
- Open and close the store.
- Put in truck order twice a week prior to 11am
- Monitored and maintained temperature levels to adhere to OSHA and health department regulations.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Directed daily operations to uphold compliance with quality and safety standards.
- Guided staff through comprehensive training on customer service excellence and adherence to operational standards.
Education
Bachelor of Administration - Business Management
Ashford University
Bachelor - Marketing
Ashford University
Skills
- IOS software Mac Os Software and programs,
- Microsoft: Word, Excel, Powerpoint, Outlook,
- Detail-oriented data entry
- Proficient in software applications
- Critical thinking
- Active listening
- Customer service
- Relationship building
- Call center experience
- Professional telephone demeanor
- Documentation
Timeline
Payroll Customer Service Representative
Kelly Services
08.2021 - Current
Manager
Wendy's
04.2021 - Current
Manager
Burger King,
05.2019 - 04.2021
Multiple Rolls - Apple Project
Kelly Connect
07.2014 - 08.2021
Bachelor of Administration - Business Management
Ashford University
Bachelor - Marketing
Ashford University
Awards
KALPA (Kelly Associates leadership program award) 1st quarter 2017, Employee of the month multiple times