Overview
Work History
Education
Skills
Certification
Workauthorization
Personal Information
Timeline
Generic

Victoria Thorpe

Detroit,MI

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Detroit Land Bank Authority
11.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided shadowing/mentoring to new hires, contributing to their successful integration into the team.

Customer Service Representative

ADA Staffing
04.2022 - 06.2023
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.

Mail Handler Assistant

USPS Warehouse Distribution Center
09.2021 - 03.2022
  • Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
  • Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
  • Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
  • Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.

Repair Technician

Asurion
01.2020 - 04.2020
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.

Turbo Tax Support

Concentrix
02.2019 - 05.2019


  • .Assisted customers in password resets
  • Use TurboTax software to assist with filing federal income taxes
  • Increased client satisfaction by promptly addressing any concerns or questions related to report findings.
  • .Demonstrated commitment to client satisfaction through timely communication about project status updates, potential challenges, or delays.

Apple Technical Advisor

Concentrix
09.2018 - 02.2019
  • Cultivated a positive work environment by actively participating in team-building activities, sharing knowledge, and providing constructive feedback to peers.
  • Contributed to a high-performance work culture by consistently exceeding performance metrics and targets.
  • Assisted customers with device setup, installation, and configuration tasks for seamless user experience.
  • Demonstrated adaptability in handling diverse customer inquiries spanning hardware, software, networking, and other related areas.

Telemarketer

Turnkey Auto Group
04.2010 - 11.2016
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.

Janitor

Professional Group
03.2005 - 09.2009
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.

Education

CNA Certificate -

Excelling nursing academy
Farmington Hills, MI

General Studies

David Mackenzie High School
Detroit, MI
06.2006

Skills

  • Microsoft word
  • Telemarketing
  • Call Center
  • Telephone
  • Cold Calling
  • Telesales
  • Customer Service
  • Customer Care
  • Customer Support
  • CSR
  • Technical Support
  • IOS
  • Software Troubleshooting
  • Troubleshooting
  • Mac OS
  • Communication skills
  • Computer literacy

Certification

CNACPR/AED

Workauthorization

Authorized to work in the US for any employer

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Excellent Customer Service Representative

Timeline

Customer Service Representative

Detroit Land Bank Authority
11.2023 - Current

Customer Service Representative

ADA Staffing
04.2022 - 06.2023

Mail Handler Assistant

USPS Warehouse Distribution Center
09.2021 - 03.2022

Repair Technician

Asurion
01.2020 - 04.2020

Turbo Tax Support

Concentrix
02.2019 - 05.2019

Apple Technical Advisor

Concentrix
09.2018 - 02.2019

Telemarketer

Turnkey Auto Group
04.2010 - 11.2016

Janitor

Professional Group
03.2005 - 09.2009

CNA Certificate -

Excelling nursing academy

General Studies

David Mackenzie High School
Victoria Thorpe