Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Provided shadowing/mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
ADA Staffing
04.2022 - 06.2023
Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Mail Handler Assistant
USPS Warehouse Distribution Center
09.2021 - 03.2022
Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
Repair Technician
Asurion
01.2020 - 04.2020
Maintained inventory of repair supplies and ordered parts.
Utilized variety of tools and diagnostic equipment to complete repairs.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Turbo Tax Support
Concentrix
02.2019 - 05.2019
.Assisted customers in password resets
Use TurboTax software to assist with filing federal income taxes
Increased client satisfaction by promptly addressing any concerns or questions related to report findings.
.Demonstrated commitment to client satisfaction through timely communication about project status updates, potential challenges, or delays.
Apple Technical Advisor
Concentrix
09.2018 - 02.2019
Cultivated a positive work environment by actively participating in team-building activities, sharing knowledge, and providing constructive feedback to peers.
Contributed to a high-performance work culture by consistently exceeding performance metrics and targets.
Assisted customers with device setup, installation, and configuration tasks for seamless user experience.
Demonstrated adaptability in handling diverse customer inquiries spanning hardware, software, networking, and other related areas.
Telemarketer
Turnkey Auto Group
04.2010 - 11.2016
Managed a high volume of calls daily while maintaining professionalism and efficiency.
Answered calls, took messages, and transferred calls to correct individuals.
Completed daily cold calling and outreach to build sales pipeline.
Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Janitor
Professional Group
03.2005 - 09.2009
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Kept building spaces premises clean inside and outside.