Crystal Zapata
Chuluota,FL
Summary
Dedicate and organized mother of three with a strong background seeking a position that will enable me to apply my customer service skills, highlight my knowledge of personal training, and dedication to health and fitness. Seeking to leverage skills in time management, organization, and problem-solving to contribute to a professional setting.
Experienced in all significant areas of customer service and customer relations. Successful in completing tasks, organizing, and addressing issues with punctuality. Able to identify customer needs, address and resolve issues with subtlety, and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Co-owner and Founder
Zapata Fitness LLC
04.2021 - Current
- Found and helped managed Zapata Fitness LLC alongside with my husband
- Oversaw company expenses
- Managed company commissions pay-out to brokers
- Reported all incoming international and domestic wires.
Homemaker, Stay at home parent
Zapata Household
02.2017 - Current
- Create educational curriculum and study plan for my children
- Create daily routines with built-in flexibility
- Managed all aspects of household operations, including meal planning, budgeting, and grocery shopping
- Organized and maintained a clean and orderly home environment, ensuring the comfort and well-being of the family
- Scheduled and attended appointments for children, such as doctor visits, school meetings, and extracurricular activities
- Implemented effective time management to juggle various responsibilities, such as childcare, cooking, and housekeeping
- Developed strong problem-solving skills in addressing family-related challenges and conflicts.
Property Office Manager
Avila South Condominium Association
12.2014 - 01.2017
- Managed day-to-day operations of the property office, overseeing a team of 6 board members
- Supervised property maintenance, tenant relations, and lease administration, ensuring tenant satisfaction and retention
- Developed and implemented effective property management policies and procedures
- Conducted property inspections, handled tenant inquiries, and resolved tenant issues promptly
- Collaborated with property owners and stakeholders to provide regular updates on property performance and financials
- Provide constant vendor communications concerning scheduling and billing
- Process all invoices and payroll and paid accordingly.
VIP Marketing Manager’s Secretary
Off the Hookah Corporate Office
06.2012 - 12.2014
- Organized VIP database and printed VIP cards
- Provided high-level administrative support to the Marketing Manager, including calendar management, email correspondence, and scheduling meetings
- Assisted in the coordination and execution of marketing campaigns, including preparing marketing materials, managing logistics, and tracking project timelines
- Maintained organized records of marketing budgets, expenses, and invoices, ensuring financial accuracy
- Managed and updated the department's content calendar, helping to ensure a consistent and effective marketing strategy
- Acted as a liaison between the Marketing Manager and cross-functional teams, facilitating communication and project coordination.
Customer Service Lead
Winn-Dixie
03.2010 - 06.2012
- Train new employees upon arrival
- Greet and welcome all shoppers
- Resolve complex customer inquiries and issues, demonstrating problem-solving skills and excellent product knowledge
- Initiate and complete all exchanges or returns
- Certify till and deposits were correct at end of evening
Education
High School Diploma -
Western High School
Davie, FL06.2010
Skills
- Staffing
- Financial Administration
- Teamwork and Collaboration
- Customer Service
- Scheduling
- Recruiting and Training
- Budget Development
- Customer Retention
- Policy and Procedure Implementation
Certification
- Certified Personal Training, 12/2020, National Academy of Sports Medicine (NASM)
- Group Personal Training Specialist, National Academy of Sports Medicine (NASM)
- Adult, Child and Baby First Aid/CPR/AED, 08/2020, American Red Cross
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Co-owner and Founder
Zapata Fitness LLC
04.2021 - Current
Homemaker, Stay at home parent
Zapata Household
02.2017 - Current
Property Office Manager
Avila South Condominium Association
12.2014 - 01.2017
VIP Marketing Manager’s Secretary
Off the Hookah Corporate Office
06.2012 - 12.2014
Customer Service Lead
Winn-Dixie
03.2010 - 06.2012
High School Diploma -
Western High School
- Certified Personal Training, 12/2020, National Academy of Sports Medicine (NASM)
- Group Personal Training Specialist, National Academy of Sports Medicine (NASM)
- Adult, Child and Baby First Aid/CPR/AED, 08/2020, American Red Cross
Similar Profiles
Celimar LosavioCelimar Losavio
Site Safety Coordinator at Rocky Zapata Safety Consultants LlcSite Safety Coordinator at Rocky Zapata Safety Consultants Llc
Kion MillsapKion Millsap
Truck Driver Laborer at ZapataTruck Driver Laborer at Zapata
Cecilia GuardiaCecilia Guardia
Architectural Designer / Production Worker at ZAPATAArchitectural Designer / Production Worker at ZAPATA