Crystal Zarate
San Angelo
Summary
A Dedicated Mother, Full time college student and Customer Service Specialist at Walmart with experience in the retail industry providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
San Angelo
08.2021 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries via phone, email, and chat.
Server/Front End Cashier
Rosas Cafe
San Angelo
03.2019 - 01.2020
- Maintained work area and kept cash drawer organized.
- Collected the orders of the customers.
- Greeted customers coming in, entering, and exiting.
- Helped wrap silverware.
Education
High School Diploma -
Central High School
San Angelo, TX05-2020
Skills
- Customer service
- Bilingual communication, fluent in Spanish
- Multitasking
- Communication skills
- Flexible
- Leadership
- Organized
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Walmart
08.2021 - Current
Server/Front End Cashier
Rosas Cafe
03.2019 - 01.2020
High School Diploma -
Central High School
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