Crystal Zavala
Brownsville,TX
Summary
Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Compassionate Medication Aide delegated by a registered nurse with over three years of experience in medication administration and patient monitoring. Expertise in medication inventory management and a strong focus on team collaboration to enhance patient care outcomes. Resourceful Shift Manager experienced in optimizing team productivity and managing inventory levels. Known for resolving customer issues effectively and maintaining high standards of service quality.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
bank of America fraud servicing
Brownsville, Texas
04.2026 - Current
- Managed customer inquiries regarding fraud alerts and account security measures.
- Investigated suspicious transactions to protect client accounts from unauthorized access.
- Educated customers on best practices for preventing identity theft and fraud risks.
- Conducted thorough reviews of flagged accounts to determine appropriate actions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Medication Aide
Caring Palms
Brownsville, Tx
06.2021 - 05.2024
- Administered medications to residents according to prescribed schedules and protocols.
- Administered oral medications to patients in accordance with doctor's orders.
- Monitored residents for side effects, promptly reporting changes in health status to ensure timely interventions.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Assisted in maintaining accurate medication records and documentation.
- Maintained accurate medication records for each patient.
- Adhered strictly to established policies, procedures and protocols related to medication administration.
- Ensured that all controlled substances were appropriately secured at all times according to state regulations.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Maintained cleanliness and organization of medication storage areas.
- Maintained medication stock and cleaned patient rooms and equipment.
- Documented patient information in charts and communicated status updates to interdisciplinary care team to support coordinated care.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Ordered necessary drug supplies from pharmacy to ensure adequate patient care. from pharmacy as needed for patient care needs.
- Conducted routine inventory control checks of drugs in unit drug boxes or carts, ensuring availability of necessary medications.
- Conducted routine inventory control checks of drugs in unit drug boxes or carts, ensuring availability of necessary medications.
Shift Manager
mc donalds
Brownsville, Texas
06.2006 - 01.2011
- Coordinated employee task completion during peak periods to sustain productivity.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed inventory levels and coordinated stock replenishment to ensure product availability.
- Resolved customer complaints to enhance satisfaction and address issues promptly.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Conducted regular inspections of work areas to uphold cleanliness and organization standards.
Education
Nursing Assistant - Certified Nursing Assistant
Valley Grande Institute
Weslaco, TXSkills
- Administering medications
- Medication documentation
- Medication tracking
- Medication inventory management
- Observation documentation
- Recordkeeping
- Supply replenishment
- Care coordination
- Team collaboration
- Problem-solving
- Supply ordering
- Inventory control
- Punctual and reliable
- Inventory management
- Account security
- Tracking complaints
- Order processing
- Call center operations
Timeline
Customer Service Representative
bank of America fraud servicing
04.2026 - Current
Medication Aide
Caring Palms
06.2021 - 05.2024
Shift Manager
mc donalds
06.2006 - 01.2011
Nursing Assistant - Certified Nursing Assistant
Valley Grande Institute