Crystal Zwack
Portville,NY
Summary
Customer-focused professional with extensive experience in diverse customer service roles, recognized for delivering exceptional client support and fostering high levels of satisfaction and loyalty. Core competencies include outstanding communication, adept problem-solving abilities, and efficient multitasking. Demonstrated success in enhancing operational processes to elevate the overall customer experience.
Overview
24
24
years of professional experience
Work History
Housekeeper
Field Of Dreams.
Allegany, New York
12.2024 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Verified adherence to safety and sanitation standards in all cleaning tasks.
- Addressed guest inquiries about housekeeping requirements.
Bank Teller
Five Star Bank
Olean, New York
10.2023 - 11.2024
- Administered substantial financial dealings with meticulous attention to security measures.
- Ensured high-quality customer service via face-to-face and telephone conversations.
- Ensured precise handling of customer transactions including deposits and withdrawals.
Bank Teller
Community Bank NA
Olean, New York
08.2020 - 09.2023
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Processed money orders, cashier's checks, traveler's checks, and savings bonds.
- Provided exceptional service throughout transactions.
DSP1 Aide
The Rehabilitation Center Of Bakersfield
Olean, New York
05.2017 - 03.2020
- Delivered empathetic care and presence.
- Built strong connections with clients' families to maintain care continuity.
- Delivered direct care to individuals with intellectual and developmental disabilities.
Aide
YMCA
Olean, New York
09.2015 - 05.2017
- Maintained vigilance over children's interactions and surroundings for optimal safety.
- Facilitated creative engagement sessions involving structured games and artistic projects.
- Upheld all mandated childcare facility sanitation practices.
Vending Attendant
AVI Foodsystems
Olean, New York
04.2013 - 09.2015
- Ensured self-service areas were fully stocked with napkins, condiments, and utensils.
- Supplied vending machines with an assortment of food items and drinks.
- Ensured continuous product supply by routinely managing vending machine inventory.
Sandwich Maker
Wendy's
Olean, New York
10.2011 - 04.2013
- Verified freshness of products by monitoring expiration dates on food packages.
- Ensured compliance with sanitary regulations during food preparation.
- Tailored food preparation to meet individual customer requests.
Shipping Clerk
CUTCO
Olean, New York
11.2009 - 01.2010
- Scrutinized customer orders, labeling, and documentation pre-shipment to avoid disruptions.
- Organized outbound parcels with meticulous attention to shipping protocols.
Monitor/Seasonal Worker
Independent Monitoring 4 Quality
, PA
09.2001 - 11.2009
- Led one-on-one sessions to provide emotional support.
- Provided effective support by fostering trust through attentive communication.
- Maintained detailed records of client wellness and medications.
Education
Adult Education Certificate - Phlebotomy
CA Boces
Olean, NY05-2021
Skills
- Cash handling
- Customer service
- Transaction processing
- Banking products
- Regulatory compliance
- Relationship building
- Attention to detail
- Effective communication
- Multitasking and organization
Timeline
Housekeeper
Field Of Dreams.
12.2024 - Current
Bank Teller
Five Star Bank
10.2023 - 11.2024
Bank Teller
Community Bank NA
08.2020 - 09.2023
DSP1 Aide
The Rehabilitation Center Of Bakersfield
05.2017 - 03.2020
Aide
YMCA
09.2015 - 05.2017
Vending Attendant
AVI Foodsystems
04.2013 - 09.2015
Sandwich Maker
Wendy's
10.2011 - 04.2013
Shipping Clerk
CUTCO
11.2009 - 01.2010
Monitor/Seasonal Worker
Independent Monitoring 4 Quality
09.2001 - 11.2009
Adult Education Certificate - Phlebotomy
CA Boces
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