Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystalbel Casarez

Odessa,TX

Summary

Talented Sales Representative with excellent lead generation potential and more than 5 years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2027
2027
years of professional experience

Work History

Carrier/ Delivery Driver

FedEx Express
Midland, TX
06.2022 - Current
  • Operated delivery vehicles while adhering to safety protocols and regulations.
  • Processed packages through scanning and sorting systems for efficient distribution.
  • Coordinated with team members to ensure timely pickups and deliveries.
  • Monitored vehicle maintenance schedules, ensuring optimal performance and safety compliance.
  • Implemented process improvements that enhanced package handling speed and accuracy.
  • Trained new employees on operational procedures and best practices for efficiency.
  • Led a team in achieving daily delivery targets through effective workload management.

Carrier/Delivery Driver

Fed Ex Ground
Midland, TX
2020 - 2021
  • Operated package handling equipment to ensure efficient processing of shipments.
  • Loaded and unloaded packages, maintaining safety protocols throughout operations.
  • Sorted packages based on destination, optimizing delivery routes and efficiency.
  • Assisted in training new team members on operational procedures and safety guidelines.
  • Conducted regular inventory checks to ensure accuracy and prevent discrepancies.
  • Implemented best practices for package handling to reduce damage during transit.
  • Monitored equipment performance, reporting issues to maintenance for timely repairs.

Assistant Manager

Family Dollar Stores Inc.
Odessa, TX
09.2018 - 04.2019
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Assistant Manager

Dollar General
Odessa, TX
11.2017 - 12.2018
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored as needed-member sales team in applying effective sales techniques and delivering top-notch customer service.

Sales Representative

Sears Auto Center/Mall
Odessa, TX
09.2014 - 01.2016
  • Exceeded established sales goals and increased client retention.
  • Achieved  sales goals by promoting Tires and products enrolling clients by explaining programs and services to interested individuals.
  • Branded products through effective salesmanship and maintained long-term relationships with clients. 
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Demonstrated products and specific features to customera.

Sales Associate

HyPro Inc.
Shawnee, KS
01.2001 - 09.2003

•{Hypro  is a multi location business , it included door-to-door sales from city to city I traveled  I learned good sell tactics, customer service ,strategies to  introduction open and close a sale . Learned that good products sell themselves never a need for insecurities !}

  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Education

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Hobbs High School
Hobbs, NM
2001

Skills

Customer relations

Customer service

Staff training

Sales

Sale expertise

Problem solving strength

Point-of-sale orders

Strategic planning

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Carrier/ Delivery Driver

FedEx Express
06.2022 - Current

Assistant Manager

Family Dollar Stores Inc.
09.2018 - 04.2019

Assistant Manager

Dollar General
11.2017 - 12.2018

Sales Representative

Sears Auto Center/Mall
09.2014 - 01.2016

Sales Associate

HyPro Inc.
01.2001 - 09.2003

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Hobbs High School

Carrier/Delivery Driver

Fed Ex Ground
2020 - 2021
Crystalbel Casarez