Crystaldawn Siriphanthong
East Rochester
Summary
Dynamic Service and Engagement Team Lead at Target. Proven track record in mentoring teams and streamlining processes, resulting in improved efficiency. Recognized for exceptional communication and problem-solving skills, fostering a positive work environment while driving team performance and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Service and Engagement Team Lead
Target
12.2023 - Current
- Developed and implemented dynamic communication strategies.
- Streamlined internal processes to improve overall efficiency and reduce turnaround times for deliverables.
- Collaborated with cross-functional teams to ensure seamless project execution and alignment of goals.
- Evaluated team performance regularly, providing constructive feedback and identifying areas for improvement.
- Trained new personnel regarding company operations, policies and services.
Guest Advocate
Target
03.2021 - 12.2023
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Server
El Latino Restaurant
01.2020 - 08.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Churchville-Chili Highschool
5786 Buffalo Rd Churchville NY 1442806-2020
Skills
- Client engagement
- Brand awareness
- Relationship management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Adaptability and flexibility
Timeline
Service and Engagement Team Lead
Target
12.2023 - Current
Guest Advocate
Target
03.2021 - 12.2023
Server
El Latino Restaurant
01.2020 - 08.2023
High School Diploma -
Churchville-Chili Highschool
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