Crystal Dee Mason
Atlanta,GA
Summary
Talented Manager with expert team leadership, planning, and organizational skills cultivated throughout a successful career. Proficiently empowers both customers and employees to independently manage daily functions, ensuring seamless operations and enhanced customer satisfaction. Diligent trainer and mentor with exceptional management abilities and a results-driven approach, contributing to increased customer training effectiveness and improved retention rates.
Overview
11
11
years of professional experience
Work History
Manager, Learning Experience Design
Grayshift (Global Digital Forensics start-up acquired by Magnet Forensics 2023)
05.2022 - 10.2023
- Orchestrated strategic discussions with global executives and cross-functional stakeholders to define internal and external training objectives, aligning teams and driving a 25% improvement in customer satisfaction scores.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Customer Success Manager, Training
Grayshift
05.2021 - 05.2022
- Built and established the startup's training department in the early stages; Oversaw all training aspects, including strategy planning, processes, delivery, curriculum development, and instructional design, achieving measurable outcomes.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
Senior Business Systems Analyst
The Asbury Group, IT
10.2017 - 05.2021
- As Team Lead, orchestrated the design, management, and execution of personalized training projects, utilizing diverse modalities and adult learning methodologies.
- Championed change management initiatives during major software transitions, effectively managing stakeholder expectations while minimizing disruptions to daily operations.
- Trained junior personnel during onboarding and through remedial education.
Business Systems Trainer
The Asbury Group, IT
08.2013 - 10.2017
- Delivered on-site and web-based training for clinical software users, incorporating comprehensive needs assessments.
- Improved employee performance by designing and implementing effective training programs.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
Senior Implementation Consultant
ESD IT Consulting
09.2012 - 01.2015
- Served as Subject Matter Expert, Trainer, Implementation Consultant, and Go-Live Support for healthcare software systems on a national scale.
Education
Psychology, BS -
Fort Valley State University, Online
Fort Valley, GA12.2024
Psychology, AAS -
Georgia State University
Atlanta, GA05.2018
Skills
- Instructional Design
- Technical Writing
- eLearning
- Training Operations Management
- ADDIE
- Agile Methodologies
- Multimedia Editing
- Elucidat
- Adobe Captivate
- Adobe Acrobat
- Skilljar LMS
- Articulate Storyline 360
- CSS/HTML
- Customer Relationship Management (CRM)
activities
- Junior League of Atlanta Leadership Institute: Leadership Toolbox, Business Chemistry, and UGA Diversity and Inclusion Training Certificates
- Early Childhood Education Advocacy
- City-wide professionally trained volunteerism
Timeline
Manager, Learning Experience Design
Grayshift (Global Digital Forensics start-up acquired by Magnet Forensics 2023)
05.2022 - 10.2023
Customer Success Manager, Training
Grayshift
05.2021 - 05.2022
Senior Business Systems Analyst
The Asbury Group, IT
10.2017 - 05.2021
Business Systems Trainer
The Asbury Group, IT
08.2013 - 10.2017
Senior Implementation Consultant
ESD IT Consulting
09.2012 - 01.2015
Psychology, BS -
Fort Valley State University, Online
Psychology, AAS -
Georgia State University
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