Crystal I. Bell

• Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
• ● Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
• ● Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
• ● Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
• ● Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file. ● Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.
• ● Supervised youth's daily activities for school, meals, and recreation time.
• ● Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Ensure time sheets are provided to appropriate person in timely manner; processes bills from BIM; proofs billing invoices; reviews and finalizes bills after attorney input.

● Performs legal assistant duties as requested Preparing applications, responses, and other patent prosecution documents for filing with the United States Patent and Trademark Office (USPTO)

● Reporting the filings to clients. Monitor their attorney's docket in conjunction with the docketing department.

● Implementing knowledge of the USPTO rules and practices including docketing, public/private PAIR, national state prosecution and formality requirements in daily workflow.

• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.

• Collect, examine, and organize evidence and other legal documents for attorney review and case preparation
• Maintain security of data and other sensitive and confidential information in accordance with regulations that govern said data and information
• Research regulations, laws, and legal articles to assist with the preparation of reports, case files, and legal advice
• Manage, organize, and maintain documents in paper or electronic filing systems with local and state governments.
• Conducted legal research, compiled and organized evidence, and identified relevant legal articles and statutes to use for legal proceedings.

• Analyze unemployment insurance claims for accuracy and completeness
• Conduct in-depth interviews with individuals and employers to assess eligibility in compliance with rules and regulations of the program
• Provide subject matter expertise during appeal hearing process
• Conducted interviews to clarify reports with law enforcement, witnesses, and policyholders.
• Determined claim status and negotiated to reach reasonable settlements or denials.

• Responsible for auditing all certification applications to determine program eligibility, reviewing requests for certification based on agreements with other certifying bodies, and reviewing classification code amendment requests
• Conduct phone, virtual, or in-person interviews of business owners and perform site visits of applicants to confirm application information and determine program eligibility
• Present findings and recommendations to the Certification Review Committee and participate in committee decision-making
• Prepare preliminary denial letters as needed for the review of the Director of Certification and/or IDOA legal counsel
• Provide witness testimony at denial appeals hearings
• Communicate with internal and external customers in writing and via phone, fax, e-mail, and in- person
• Facilitate online webinars as well as present program information for workshops, seminars, and other education as needed.
• Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.

• Worked as part of a collaborative team, assisting Prosecutors as needed to ensure efficient workflow in a fast-paced environment.
• Provided referrals for counseling, community services, employment aides and other services
• Entered No Contact Orders on filed cases as applicable.
• Worked closely with the court staff, jail, and records department to ensure accuracy in completing cases to be screened
• Utilized the inmate status records, offender management systems, booking assessment reporting system, and bureau of motor vehicles
• Prepared cases for court two weeks prior to the court date and ensured all cases are accounted for that appeared on the docket
• Organized evidence, exhibits, motions, and subpoenas to support cases and prepare for trial. Completed electronic court filings at the state and federal levels.
• Maintained litigation database and document organization for Child Support cases.