Crystalina Amato

Provide executive-level support to the Chief Financial Officer while serving as a key operational liaison between Chukchansi Gold Resort & Casino and Chukchansi Economic Development Authority (CEDA).

Key Accomplishments

• Served as executive administrative support to the Chief Financial Officer and General Manager for a multi-million-dollar gaming and hospitality Tribal enterprise.
• Serve as the primary operational liaison between C.E.D.A. and its enterprises and Chukchansi Gold Resort & Casino.
• Managed collaborative efforts and project execution, ensuring effective communication among executive leadership, department directors, board members, legal counsel, vendors, tribal gaming commission, and external stakeholders.
• Compiled and structured comprehensive meeting agendas, supporting documents, reports, presentations, and resolutions for bi-monthly CEDA Board of Directors meetings.
• Coordinated executive schedules and arranged meetings, travel plans, and correspondence.
• Assisted in managing confidential records efficiently.
• Coordinated the entire lifecycle of vendor contracts and licensing, including legal reviews, compliance tracking, and documentation management.
• Supported financial and operational accounting efforts through document management, reporting coordination, and executive oversight processes.
• Delivered comprehensive professional correspondence, including emails, reports, and board communications. Produced executive summaries and meeting minutes that enhanced meeting effectiveness. Compiled supporting documents that streamlined board meeting agenda preparation.
• Maintain highly confidential financial, operational, legal, personnel, and governance records.
• Serve as a trusted resource regarding departmental operations and organizational initiatives.
• Coordinated the C.F.O.'s and Finance Senior Leadership complex schedules, meetings, travel arrangements, and prepared itinerary to facilitate successful trips.
• Managed approximately 50-75 incoming communications daily, including phone calls, emails, executive or tribal council requests, while also prioritizing time-sensitive matters.
• Processed, organized, and maintained hundreds of confidential financial, operational, legal, and governance documents annually with a high degree of accuracy and discretion.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.

Recognition

Earned a salary grade adjustment based on exceptional performance and expansion of responsibilities beyond traditional executive administrative support, including:

• Acting as primary liaison for CEDA operations.
• Supporting financial and operational accounting initiatives.
• Coordinating board governance functions.
• Leading cross-departmental/entity communication efforts.
• Managing executive-level operational workflows.

Worked directly within the Emergency Department supporting physicians, nursing leadership, patients, social services, and hospital administration.

Key Accomplishments

• Collaborated daily with physicians, medical directors, nurses, charge nurses, and hospital leadership.
• Managed referrals and provided services for approximately 10-15 substance use patients weekly, assisting with treatment placement, recovery resources, insurance navigation, and continuity of care.
• Conducted daily patient rounds on the Med/Surg Floor, ICU, and ER, engaging with approximately 50-100 patients per day to assess guest satisfaction, address concerns, and proactively reduce patient grievances.
• Utilized electronic medical record systems to maintain accurate patient information and encounter tracking.
• Coordinated communication between patients, providers, specialists, and community agencies.
• Managed regulatory reporting and program documentation requirements.
• Assisted hospital leadership with patient advocacy efforts, complaint resolution, service recovery, and quality improvement initiatives.
• Supported Emergency Department initiatives involving patient engagement, compliance tracking, and quality improvement.
• Maintained HIPAA compliance and confidentiality standards at all times.
• Led and supported community outreach initiatives on behalf of the hospital to increase awareness of healthcare services, substance use resources, and preventative health programs.
• Represented Madera Community Hospital at approximately 20-2 community events throughout Madera County and surrounding communities, including Truck-or-Treat events, Christmas Tree Lighting celebrations, Madera Community College Events, health fairs, and public education initiatives.
• Built and maintained partnerships with community organizations, educational institutions, local agencies, and healthcare providers to improve patient access to services and resources.
• Developed referral workflows and cross-departmental processes that improved coordination between providers, patients, and community resources.
• Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
• Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
• Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.

Managed administrative operations for a high-volume behavioral health clinic supporting patients, clinicians, therapists, and operational leadership.

Key Accomplishments

• Oversaw coordination of patient appointment schedules and staffing assignments to ensure efficient clinic operations.
• Achieved compliance with HIPAA standards through effective management of patient and employee records.
  Streamlined onboarding documentation processes, enhancing compliance record accuracy.
• Assisted therapists, clinical supervisors, operations managers, and families in various tasks.
  Supported various professionals and families with their needs.
  Provided aid to therapists and operational managers in maintaining workflow.
• Analyzed scheduling patterns and executed adjustments to increase provider availability and streamline patient access.
• Coordinated communication efforts to enhance collaboration between clinicians, patients, families, and leadership.
• Assisted with payroll tracking, reporting, inventory management, and office operations.
• Supported hiring activities, candidate screening, and employee orientation efforts.
• Coordinated scheduling and logistics for therapy sessions, ensuring optimal resource allocation.
• Managed communications between families, therapists, and staff to enhance service delivery.
• Streamlined administrative processes by implementing digital tools, reducing paperwork time by 30%.
• Trained new administrative staff on operational procedures and software applications for consistency.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.