CRYSTAL M. CASWELL
Folsom,CA
Summary
Devoted Hard working Leadership Work well coworkers and provide great customer service.
Overview
22
22
years of professional experience
Work History
Shift Manager
Rite Aid Pharmacy
11.2020 - 12.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Shift Manager
CVS Pharmacy, Formerly
05.2002 - 04.2015
- Accounting
- Opening and closing the store
- Setting displays
- Cleaning the store
- Customer service ( building a strong bond with regulars and one's that are new.)
- Can lift heavy objects when needed.
Sales Associate
Grocery Outlet Bargain Market
10.2022 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Folsom High School
Folsom, CABusiness
Folsom Lake College
Folsom, CASkills
- Great people skills
- Lift or break down shipping
- Work the register
- Some receiving skills
- Planograms
- Customer Needs Assessment
- Order Processing
- Inventory Control
- Upselling
- Money Handling
- Customer Service
- Cash Register Operation
- Professional Demeanor
- Display Setup
- Store Opening and Closing
- Self-Checkout Assistance
Timeline
Sales Associate
Grocery Outlet Bargain Market
10.2022 - 01.2024
Shift Manager
Rite Aid Pharmacy
11.2020 - 12.2021
Shift Manager
CVS Pharmacy, Formerly
05.2002 - 04.2015
Folsom High School
Business
Folsom Lake College