Crystal Shearman
Buffalo
Summary
Motivated business professional bringing 24 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Dynamic individual with hands-on experience in Special Needs and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Results-driven professional with a proven record in customer service and relationship building. Strong attention to detail and strategic decision-making skills drive operational efficiency and enhance client satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Owner
USA Foods
Buffalo, NY
01.2000 - Current
- Established strong supplier relationships to ensure timely delivery of quality products.
- Streamlined operational processes, resulting in improved workflow and reduced costs.
- Conducted regular financial analysis to inform budgeting and investment decisions.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
Associate
Walmart
Springville, NY
08.2022 - 02.2024
- Evaluated customer feedback to drive service enhancements and improve overall satisfaction rates.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed strong relationships with repeat customers, enhancing retention through personalized service approaches.
- Analyzed customer feedback to identify trends, contributing to improved service strategies and product offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Medical/Clerical - Medical Clearical
Ken-Ton Continuing Education
Kenmore, NY06-1994
High School Diploma -
Kenmore West High School
Kenmore, NY06-1991
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Strategic Decision-making
- Quality assurance
- Coaching and mentoring
- Sales strategics
- Vendor relationship management
- Decision-making
- Customer service management
- Effective leader
- Performance improvements
- Desktops, laptops, and mobile devices
- Direct sales
- Inventory management
Certification
- Medical Clerical
I have a 24 year old son with ASD
I have been my sons advocate since the day he was diagnosed with ASD,
I have been a direct support fn all areas,
I would like to apply all the knowledge I have gained by helping other families.
Timeline
Associate
Walmart
08.2022 - 02.2024
Business Owner
USA Foods
01.2000 - Current
Medical/Clerical - Medical Clearical
Ken-Ton Continuing Education
High School Diploma -
Kenmore West High School