Crystal Tada
Las Vegas,NV
Summary
Hospitality professional experienced in delivering exceptional guest service within high-volume dining environments. Achieved memorable dining experiences through attentive service and genuine guest engagement, while fostering strong rapport with guests and collaborating effectively with team members. Eager to bring enthusiasm, integrity, and a strong work ethic to an organization that values exceptional hospitality and outstanding guest experiences. Focused on maintaining high standards of hospitality, operational efficiency, and a positive, service-driven atmosphere.
Overview
1
1
Certification
19
19
years of professional experience
Work History
QMHA, Behavioral Health Technician
Urban Healthy Minds
Henderson, Nevada
05.2022 - Current
- Developed strategies to manage stress and anxiety while identifying clients' emotional, behavioral, and developmental needs.
- Facilitated development of practical coping skills to enhance emotional regulation, reduce stress, strengthen decision-making, and improve navigation of daily challenges.
- Facilitated client's growth towards greater independence and self-positivity through tailored support strategies.
- Assisted clients in achieving increased independence and self-confidence.
Patient Care Specialist
Noa Botanicals
Honolulu, Hawaii
04.2020 - 04.2022
- Explained strains, qualities and effects of cannabis to tailor recommendations for medicinal use.
- Guided customers in product selection and recommendations to meet individual health needs.
- Complied with federal, state, and local laws regarding the sale of products.
- Managed large cash transactions daily, ensuring accuracy and adherence to security protocols.
Cocktail Server
Honolulu Elks Lodge 616
Honolulu, Hawaii
07.2007 - 04.2022
- Delivered exceptional food and beverage service in a fast-paced, high-volume private membership lounge serving both exclusive members and their guests.
- Efficiently managed multiple tables and service areas in a high-traffic, tourist-driven environment while maintaining accuracy, composure, and exceptional service quality.
- Delivered prompt and professional poolside food and beverage service, efficiently navigating large outdoor service areas while ensuring guest comfort and satisfaction.
- Managed simultaneous poolside service for multiple parties by prioritizing orders, maintaining timely beverage refills, and responding proactively to guest requests.
- Demonstrated comprehensive knowledge of private club policies, membership protocols, and specialized service standards to ensure an elevated guest experience.
- Processed food and beverage orders using POS systems, ensuring timely entry, payment processing, and cash handling with high accuracy.
- Maintained accountability for cash transactions, credit card payments, room charges, and end-of-shift balancing procedures.
- Built strong relationships with members and repeat guests by anticipating needs, remembering preferences, and delivering personalized, attentive service.
Education
Bachelor of Arts - Sociology
University of Hawaii At Manoa
Honolulu, HI05-2013
Skills
- Guest engagement
- Operational excellence
- Food and beverage service
- Full-service dining
- Private Club Operations
- POS Systems
- Cash Handling
- Fast-paced environment
Certification
- Food Handler Safety Training Card- Southern Nevada Health District
- TAM® Alcohol Awareness Card- TAM of Nevada
Timeline
QMHA, Behavioral Health Technician
Urban Healthy Minds
05.2022 - Current
Patient Care Specialist
Noa Botanicals
04.2020 - 04.2022
Cocktail Server
Honolulu Elks Lodge 616
07.2007 - 04.2022
Bachelor of Arts - Sociology
University of Hawaii At Manoa