Maeve Ryan-Crooks
Cataumet,MA
Summary
- Empathetic and hard-working professional with a strong background in behavioral health and hospitality services. Expertise in team collaboration and client-centered care, committed to enhancing patient through effective treatment plans, building and maintaining rapport, and exceptional support.
- Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist
Newport Healthcare
Cataumet, MA
09.2024 - Current
- Provided direct patient care to support behavioral health treatment plans.
- Conducted assessments to evaluate patient progress and identify needs.
- Collaborated with multidisciplinary teams to develop effective treatment strategies.
- Implemented therapeutic activities to enhance coping skills among patients.
- Monitored patient behavior and documented observations accurately.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
Server
New Seabury Country Club
Mashpee, MA
01.2022 - 08.2025
- Delivered exceptional customer service in high-pressure dining environment.
- Coordinated dining room operations to ensure seamless service flow.
- Trained and mentored new servers on menu knowledge and service standards.
- Managed guest inquiries and resolved issues to enhance satisfaction.
- Developed strong relationships with regular patrons to foster returning clientele.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Recovery Specialist
Gosnold on Cape Cod
Cataumet, MA
01.2020 - 01.2022
- Facilitated recovery plan implementation for clients, ensuring adherence to individualized treatment protocols.
- Collaborated with multidisciplinary teams to enhance client care and support systems.
- Developed and maintained comprehensive case documentation in compliance with regulatory standards.
- Conducted regular assessments of client progress, adjusting treatment strategies as needed.
- Advocated for client needs within the organization, fostering a culture of empathy and understanding.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
Server
Seacrest Beach Hotel
North Falmouth, MA
04.2018 - 09.2020
- Collaborated with kitchen staff to synchronize food preparation with service timing.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Science - Human Services
Cape Cod Community College
West Barnstable, MA05-2024
Skills
- Behavioral treatment services
- Client coping mechanisms
- Crisis intervention
- Guest engagement
- Hospitality service expertise
- Team collaboration
Accomplishments
- Documented and resolved crises which led to Incident Reports and updating treatment plans.
- Achieved highest level of current position through experience and skills.
Certification
- RBT - Registered Behavior Technician
- CPI Training - 2024, 2025
- CPR/First Aide Training - 2022, 2024
- Certified Trainer, New Seabury Country Club - 2022-2025
- TIPS Certified Training - 2022
- Serve-Safe Training- 2022
Timeline
Behavioral Health Specialist
Newport Healthcare
09.2024 - Current
Server
New Seabury Country Club
01.2022 - 08.2025
Recovery Specialist
Gosnold on Cape Cod
01.2020 - 01.2022
Server
Seacrest Beach Hotel
04.2018 - 09.2020
Associate of Science - Human Services
Cape Cod Community College