Crystal Tollefson

Waitress

Ken's House of Pancakes

01.2001 - Current

Delivered exceptional customer service in high-volume dining environment.
Collaborated with kitchen staff to expedite food preparation and delivery.
Trained new team members on menu items and service standards.
Maintained cleanliness and organization of dining area to enhance guest experience.
Upsold daily specials, contributing to increased revenue and customer engagement.
Implemented process improvements that enhanced table turnover rates during peak hours.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.