Adela Perez
New York,NY
Summary
Operations and cash handling leader with a background in staff onboarding, store monitoring, and transaction processing. Brings strong control of inventory, safe counts, compliance logs, and service systems, with a focus on accuracy, security, and consistent customer support.
Overview
12
12
years of professional experience
Work History
ASSISTANT MANAGER
PAY O MATIC
Queens, NY
08.2022 - Current
- Managed daily store operations, optimizing staff and inventory for seamless functionality.
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Addressed customer complaints promptly and professionally, enhancing customer satisfaction.
- Onboarded new employees by providing training in product knowledge, customer service protocols, cash handling, and safety regulations.
- Utilized HQ and Teller Link systems to streamline operations and improve service delivery.
- Proficient in operating cash management services software and hardware, including coin counters, currency readers, and check scanners.
- Reviewed store logs and customer information for compliance with company standards.
- Ensured accurate tracking of safe contents to maintain security protocols. at the Beginning and End of shifts.
Maintenance Worker
NYC Parks and Recreation
Staten Island, NY
03.2018 - 02.2020
- Maintained park facilities through routine repairs and upkeep, ensuring operational integrity and user satisfaction.
- Cleaned parks and playgrounds to provide a safe and inviting environment for community use.
- Operated landscaping equipment to enhance park aesthetics and functionality.
- Operated leaf blower, lawn mower, and weed whacker to enhance park aesthetics and promote community enjoyment.
- Prepare debris for removal; Sweep, rake, and collect leaves and debris.
- Sanitized comfort stations regularly and replenished supplies to ensure hygiene.
- Conducted safety inspections on playgrounds and recreational areas regularly.
- Reported all safety hazards directly to the supervisor.
- Assisted park patrons with directions with directions and answer questions about park activities.
SHIFT SUPERVISOR
PLS Financial Services
New York, NY
05.2015 - 02.2017
- Handled large currency transactions, collecting necessary information to ensure compliance with company regulations and enhance transaction security.
- Processed check transactions, verifying authenticity of features and customer information to ensure secure transactions.
- Educated customers on products and services while verifying checks for endorsements, dates, bank names, and identification of payment recipients to minimize errors.
- Reconciled coins and checks in cash drawers at the end of shifts and calculated daily transactions.
- Audited store logs and customer information to maintain accuracy and adherence to company standards.
- Conducted inventory of safe contents at start and end of shifts to ensure accurate record-keeping. at the beginning and at the end of shifts.
- Analyzed store profits and losses to discover potential sale opportunities.
TEAM MEMBER
Pret A Manger
New York, NY
08.2014 - 05.2015
- Prepared various foods by washing, peeling, and cutting to maintain quality and presentation for serving.
- Portioned and wrapped food and plated in accordance with portion size standards.
- Monitored and recorded food and storage area temperatures, ensuring adherence to safety standards.
- Organized and replenished food and beverage supplies in storage areas, maintaining optimal inventory levels.
- Processed customer payments.
Education
HIGH SCHOOL DIPLOMA -
Dewitt Clinton Highschool
NY06-2012
Skills
- Financial management
- Inventory control
- Inventory analysis
- Transaction reconciliation
- Compliance standards
- Regulatory compliance
- Microsoft Office proficiency
- CRM and data handling
- Task prioritization
- Team leadership
- Staff management
- Staff training
- Customer relations
- Communication effectiveness
- Problem-solving
- Detail orientation
- Team collaboration
Languages
- English
- Spanish
Timeline
ASSISTANT MANAGER
PAY O MATIC
08.2022 - Current
Maintenance Worker
NYC Parks and Recreation
03.2018 - 02.2020
SHIFT SUPERVISOR
PLS Financial Services
05.2015 - 02.2017
TEAM MEMBER
Pret A Manger
08.2014 - 05.2015
HIGH SCHOOL DIPLOMA -
Dewitt Clinton Highschool