Crystel Dorney
North Augusta,SC
Summary
Dynamic sales professional with a proven track record at American General Financial Services, excelling in customer service and problem-solving. Adept at utilizing CRM software to enhance lead generation and maintain strong client relationships. Recognized for adaptability and effective communication, consistently exceeding sales targets through strategic engagement and teamwork.
Overview
31
31
years of professional experience
Work History
Health &Life Insurance Sales
American General Financial Services
Augusta, GA
01.2008 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Telemarketing Sales Representative
Small Business Service Bureau
Worcester, Ma
05.1998 - 12.2007
- Conducted outbound calls to promote services and generate leads.
- Utilized CRM software to track customer interactions and sales progress.
- Developed effective communication strategies to engage potential clients.
- Collaborated with team members to refine telemarketing scripts for improved performance.
- Assisted in training new hires on telemarketing techniques and best practices.
- Maintained accurate records of customer responses and follow-up actions.
- Adapted quickly to changing campaign strategies based on market feedback.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes by attending webinars and reading relevant articles.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Attained $Amount in sales targets on monthly basis.
- Provided constructive feedback about products or services arising from interactions with prospective customers which subsequently informed improvements made by the product development team.
- Collaborated with team members on joint projects, leading to increased overall team success rates in securing new clients.
- Participated in weekly review meetings with the sales manager, discussing areas for improvement and strategies for reaching target sales numbers.
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Boosted overall team performance with regular contribution of ideas, strategies, and tips during team meetings.
- Generated accurate and timely reports on individual and team performance metrics, enabling management to make informed decisions regarding goals and objectives.
- Met and exceeded monthly sales targets by utilizing persuasive sales techniques and product knowledge.
- Strengthened company reputation by delivering exceptional service to both internal colleagues and external contacts during phone interactions.
- Overcame objections from potential clients through effective negotiation skills, resulting in successful closure of deals.
- Implemented time management strategies to maximize daily productivity by prioritizing tasks based on urgency and importance.
- Attended training sessions on various topics including communication skills, product knowledge updates, compliance regulations, which led to increased confidence in presenting offerings to prospects.
- Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
- Assisted in refining marketing materials such as email templates and brochures based on feedback received from potential clients during phone conversations.
- Exemplified professionalism during all interactions, adhering to company values and guidelines while representing the brand effectively.
- Streamlined the lead generation process for better efficiency by maintaining an organized database of contact information and call records.
- Developed strong client relationships resulting in repeat business through personalized customer service and follow-up calls.
- Served as a mentor for new hires within the telemarketing department by sharing best practices that contributed to their quick integration into the team.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Qualified leads and set up customer appointments for outside sales team.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Called prospective customers in designated market area to qualify leads.
- Recorded and updated customer information in online systems.
- Set up appointments with interested customers according to schedule availability.
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Made average of Number outbound and inbound calls per day.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Developed extensive knowledge of products and services to better assist customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Provided information about available products and services, membership details, and purchase advantages.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Implemented upselling techniques to increase revenue and move product.
- Opened new accounts and documented personal, demographic, and payment information in system.
Nursing Staff Member
Pepper Hill Nursing Rehabilitation Center
Aiken, SC
06.1994 - 05.1996
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
High School / Nursing CNA
Midland Valley High School
Graniteville, SCAssociate of Science - Nursing
Aiken Technical College
Aiken, SC06.1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
Accomplishments
In my experiences through the different aspects of my work history I have managed to learn extensively on how well to work with others and being very neutral in the dynamic diversified work ethics and I’m very strong and caring in these fields. I am also very proud of what I have achieved and eager to learn more.
Additional Information
I have managed to accomplish many diversified changes in my work dynamics but I’m very proud of what I have achieved and accomplished and excited to learn more.
Timeline
Health &Life Insurance Sales
American General Financial Services
01.2008 - 01.2025
Telemarketing Sales Representative
Small Business Service Bureau
05.1998 - 12.2007
Nursing Staff Member
Pepper Hill Nursing Rehabilitation Center
06.1994 - 05.1996
High School / Nursing CNA
Midland Valley High School
Associate of Science - Nursing
Aiken Technical College