Keisha Larson
Prescott Valley,AZ
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, previously at TurboTax. Proven track record in customer service, effectively managing high-stress situations and enhancing customer loyalty. Adept at collaborating with teams and utilizing technical skills to deliver exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
House Cleaning Tech
Kiss My Glass Cleaning LLC
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Delivery Driver
Amazon
03.2022 - 09.2023
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
Customer Service Representative
TurboTax
09.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Childcare Provider
Keisha's In-Home Childcare
04.2018 - 08.2021
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Implemented effective time management techniques, optimizing daily operations for maximum output.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
05-2013
Skills
- Friendly, positive attitude
- Collaborative Team Player
- Customer service
- Problem-solving
- Strong Technical Skills
Timeline
House Cleaning Tech - Kiss My Glass Cleaning LLC
05.2023 - Current
Customer Service Representative - TurboTax
09.2022 - 04.2023
Delivery Driver - Amazon
03.2022 - 09.2023
Childcare Provider - Keisha's In-Home Childcare
04.2018 - 08.2021
Bradshaw Mountain High School - High School Diploma,
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