Keisha Larson
Prescott Valley,AZ
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, previously at TurboTax. Proven track record in customer service, effectively managing high-stress situations and enhancing customer loyalty. Adept at collaborating with teams and utilizing technical skills to deliver exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Licensed Life and Health Insurance Producer
Globe Life
Prescott Valley, AZ
03.2025 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
House Cleaning Tech
Kiss My Glass Cleaning LLC
Prescott Valley, AZ
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Delivery Driver
Amazon
Prescott Valley, AZ
03.2022 - 09.2023
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
Customer Service Representative
TurboTax
Prescott Valley, AZ
09.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Childcare Provider
Keisha's In-Home Childcare
Prescott Valley, AZ
04.2018 - 08.2021
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Implemented effective time management techniques, optimizing daily operations for maximum output.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
05-2013
Skills
- Friendly, positive attitude
- Collaborative Team Player
- Customer service
- Problem-solving
- Strong Technical Skills
Certification
Life and Health Insurance License
Timeline
Licensed Life and Health Insurance Producer - Globe Life
03.2025 - Current
House Cleaning Tech - Kiss My Glass Cleaning LLC
05.2023 - Current
Customer Service Representative - TurboTax
09.2022 - 04.2023
Delivery Driver - Amazon
03.2022 - 09.2023
Childcare Provider - Keisha's In-Home Childcare
04.2018 - 08.2021
Bradshaw Mountain High School - High School Diploma,