Crystelle Breece
White Lake
Summary
Dynamic Patient Ambassador at Crothall with a proven track record in enhancing patient satisfaction through effective communication and resourceful problem-solving. Skilled in analyzing feedback to drive service improvements, while fostering teamwork and collaboration. Developed training materials that empowered staff, showcasing strong organizational skills and a caring, empathetic approach to patient care.
Overview
6
6
years of professional experience
Work History
Patient Ambassador
Crothall
09.2021 - Current
- Facilitated patient interactions to enhance satisfaction and streamline communication processes.
- Coordinated with healthcare teams to address patient needs and resolve concerns effectively.
- Educated patients on hospital services and procedures to improve overall understanding and compliance.
- Monitored patient feedback and implemented improvements based on insights gathered from surveys.
- Developed training materials for new staff, promoting best practices in patient engagement techniques.
- Analyzed trends in patient feedback data to identify areas for service improvement and enhancement efforts.
Supervisor
Crothall
01.2020 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
GED -
Lakeland Acadamy
White Lake, MI05-2004
Skills
- Resourcefulness and initiative
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Organizational skills
- Caring and empathetic
- Team collaboration
- Documenting and recording information
Timeline
Patient Ambassador
Crothall
09.2021 - Current
Supervisor
Crothall
01.2020 - 08.2021
GED -
Lakeland Acadamy