Professional Summary
Overview
Work History
Education
Skills
Professional Development
Languages
Timeline

CRYSTELLE PIERRE-LOUIS

AmeriHealth Caritas
PHILADELPHIA,PA
1
Language
6
years of professional experience

Professional Summary

Compassionate and dedicated healthcare professional with experience providing high-quality, person-centered care to individuals living with chronic illnesses and disabilities. Skilled in assessing and addressing clients’ needs, coordinating appropriate services, monitoring changes in condition, and promoting safety, dignity, and independence. Experienced in collaborating with healthcare professionals, physicians, families, and service providers to ensure continuity of care and produce positive client outcomes. Strong knowledge in case management, leadership skills, documentation, communication, advocacy, mental health and individualized support.

Work History

Service Coordination / Service Coordinator

1 Year 7 Months
AmeriHealth Caritas | 03.2025 - Current
  • Coordinated client care services by scheduling assessments, managing service renewals, conducting follow-up calls, and connecting clients with community resources, Medicare, Medicaid, and County Assistance Office programs.
  • Collaborated with physicians, providers, health insurance companies, caregivers, and interdisciplinary teams to ensure quality care, regulatory compliance, and timely service delivery.
  • Maintained accurate client records and documentation using EMR systems, including assessments, authorizations, incident reports, spreadsheets, and care plans while adhering to HIPAA standards and meeting reporting deadlines.
  • Monitored client health and safety by tracking hospitalizations, emergency room visits, falls, injuries, and APS cases, providing timely follow-up and contributing to goals that enhance patient care and outcome.

Service Coordination / Service Coordinator

1 Year 10 Months
Amcord Care Inc. | 05.2023 - 03.2025
  • Coordinated client services by scheduling assessments and home visits, completing documentation, incident reports, authorizations, and ensuring all deadlines and compliance requirements were met.
  • Managed client communications by conducting follow-up calls, assisting with service renewals, collaborating with physicians, providers, and insurance companies, and providing exceptional customer service.
  • Collaborated with interdisciplinary teams by attending meetings, participating in client care discussions, supporting caregiver scheduling, helping improve patient outcomes.
  • Maintained compliance with HIPAA, Medicaid/Medicare regulations, and organizational policies while assisting clients with disabilities in accessing community resources and support services through county assistance programs.

Human Resources (HR) Assistant

1 Year 2 Months
Philly Marketing Company | 12.2020 - 02.2022
  • Coordinated client and candidate communications, including scheduling interviews, follow-up appointments, and assignment notifications while maintaining detailed applicant tracking records.
  • Provided administrative support through document preparation, paperwork processing, payroll assistance, meeting coordination, and event support for leadership.
  • Reviewed employment applications, assisted with candidate interviews, and supported recruitment efforts to fill open positions efficiently.
  • Delivered exceptional customer service by responding to client inquiries, resolving issues, and ensuring professional communication with clients, applicants, and staff.

Education

Master’s Degree - Healthcare Administration

Alvernia University | Reading, PA | 12.2024

Bachelor’s Degree - Healthcare Science

Alvernia University | Reading, PA | 05.2023

High School Diploma

MultiCultural Academy Charter School | Philadelphia, PA | 06.2019

Skills

Customer Service
Client Care Coordination
Employee Relations
Case Management Support
Data Entry & Record Management
Problem solving
Time Management
Organizational Skills
Detail-oriented
Microsoft Office Suite
Microsoft Excel
Medical Documentation
Data Analysis & Reporting
HIPAA Compliance
Scheduling & Calendar Management
Employee Relations
Human Resources Support
Medicare & Medicaid Knowledge
KPI Tracking & Performance Monitoring
Performance Metrics
Quality Assurance

Professional Development

Master in Human Resources course by Udemy / Human Resources for Entry Level Professionals by Udemy / Certified Human Resource Management by Udemy / Certified Compensation & Payroll Management Professional by Udemy

Languages

Haitian Creole & French

Timeline

Service Coordination / Service Coordinator

AmeriHealth Caritas
03.2025 - CurrentRead More

Service Coordination / Service Coordinator

Amcord Care Inc.
05.2023 - 03.2025Read More

Human Resources (HR) Assistant

Philly Marketing Company
12.2020 - 02.2022Read More

MultiCultural Academy Charter School

High School Diploma
Read More

Alvernia University

Bachelor’s Degree from Healthcare Science
Read More

Alvernia University

Master’s Degree from Healthcare Administration
Read More
CRYSTELLE PIERRE-LOUIS