Pamela Vargas
Philadelphia,PA
Overview
12
12
years of professional experience
Work History
Service Coordinator-Service Coordination and Case Management
LA ESTRELLA HOME CARE INC.
Philadelphia
01.2022 - 01.2025
- Coordinating medical care and services for sixty individuals who receive LTSS by accessing a supportive system in which people have choices to receive a full spectrum of quality services. Completing the needs assessment, advocacy, arranging for services from local resources, and coordination of services so participants can realize their identified goals for living independently in the community under the new program Community Health Choices.
- Performing level of care re-determinations annually, quarterly, or more frequently if needed.
- Identifying the needs, goals, interventions and HCBS and facilitating the comprehensive PCSP development process.
- Acting as liaison between SE and PAS agency, PCPs and other health care providers focusing on participants' needs.
- Providing information and assistance to participants regarding self-direction.
- Monitoring the health and welfare of the participant and the quality of services provided to the participant through personal visits and telephone calls.
- Ensuring that services are provided as planned and delivered appropriately to meet the participant's needs and goals.
- Tracking and conducting ongoing review of service delivery, documenting and recordkeeping including contacts with individuals, families and providers.
Manager/biller/customer service representative
East falls family dental
Philadelphia, Pa
01.2018 - 01.2022
- Patient outreach, verify insurance, collect payments organize schedules, follow up with patients
- Call insurance, break down in detail insurance for patient, application of payments in patient charts, get copays for procedure.
Hygiene Assistant/dentist assistant
ACUMEN DENTAL
Philadelphia, PA
01.2016 - 01.2017
- Patient outrage, verify insurance, collect payments organize schedules, follow up with patients
- Program use: easy dental, Have used dentrix too
Office Assistant/calling center / customer service
All Access Dental
Poughkeepsie, NY
01.2013 - 01.2016
- Attend to patients' parents, verify insurance eligibility, contact patient to confirm, cancel and schedule patient appointments, organization and cleanliness, collect copayments and deductibles, ability to work with paperless accounts.
- Programs used: Open Dental
- Use of note pad, EPSON scanner and pin pad
Education
High School - undefined
Hillcrest High School
Queens, NY01.2012
High School - undefined
Newcomers High School
Manhattan, NY01.2011
Skills
- Great customer service
- Bilingual: Spanish and English
- Ability to multitask
Section name
- CUSTOMER SERVICE (8 years)
- RECEPTIONIST (5 years)
- RETAIL SALES (Less than 1 year)
- Bilingual/ Spanish
- Programs used: Open Dental
- Use of note pad, EPSON scanner and pin pad
- Computer system
Timeline
Service Coordinator-Service Coordination and Case Management
LA ESTRELLA HOME CARE INC.
01.2022 - 01.2025
Manager/biller/customer service representative
East falls family dental
01.2018 - 01.2022
Hygiene Assistant/dentist assistant
ACUMEN DENTAL
01.2016 - 01.2017
Office Assistant/calling center / customer service
All Access Dental
01.2013 - 01.2016
High School - undefined
Hillcrest High School
High School - undefined
Newcomers High School